Singapore Food Agency

Manager/Assistant Director ( Salesforce System Administrator)

Fixed Terms

Closing on 13 Nov 2025

What the role is

The Singapore Food Agency (SFA) ensures a secure and reliable supply of safe food for Singapore. The Digital Office (DGO), within the Science and Technology Division (S&T), is responsible for designing, developing, and maintaining SFA's digital capabilities and systems to enable efficient, effective, and resilient organisational processes.

The successful candidate will join the System and Project Management Department under DGO to manage and optimise SFA's Salesforce platform. This role involves ensuring the platform supports SFA's operational needs while maintaining system integrity, security, and performance to enhance food safety operations and regulatory processes.

What you will be working on

System Administration and Configuration

Manage day-to-day Salesforce platform operations and user support
Configure custom objects, fields, workflows, validation rules, and approval processes
Maintain user accounts, profiles, roles, and security settings
Design and implement data management strategies and data quality controls
Create and maintain reports, dashboards, and analytics for stakeholders

Platform Optimisation and Enhancement

Analyse business requirements and translate them into Salesforce solutions
Implement system enhancements and new features to support evolving business needs
Manage platform integrations with third-party systems and government services
Ensure compliance with government IT policies and security standards
Monitor system performance and implement optimisation measures

User Support and Training

Provide technical support and troubleshooting for Salesforce users
Develop and deliver training programmes for new and existing users
Create and maintain system documentation and user guides
Collaborate with business units to identify process improvements and automation opportunities

What we are looking for

Essential Qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field
Administrator certification (ADM 201) will be an advantage
Minimum 2-3 years of hands-on Salesforce administration experience
Experience with Salesforce configuration and customisation

Technical Skills

Proficiency in Salesforce setup including user management, security controls, and data management
Experience with workflow automation, process builder, and approval processes
Knowledge of Salesforce reporting and dashboard creation
Understanding of data import/export tools and data migration processes
Experience with Salesforce integrations and API management preferred
Knowledge of government technical services (Singapore Government Tech Stack) preferred

About your application process

This job is closing on 13 Nov 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Food Agency or the wider Public Service.

About Singapore Food Agency

The Singapore Food Agency (SFA) is a new Statutory Board formed under the ‘Ministry of Sustainability and the Environment (MSE) to oversee food safety and security. The SFA will serve as the single point of contact for public feedback on food-related issues, and strengthen management of foodborne disease outbreaks to protect public health. The SFA will also facilitate more business-friendly regulations with oversight of all food safety policies and consolidation of food laboratory capabilities to deepen competencies in food diagnostics, and research and development in food safety.

Learn more about Singapore Food Agency