Assistant Director, Business Competitiveness Division (1-Year contract)

Project Planning and Coordination

• Plan and schedule project timelines, tasks, and deliverables

• Support the project team in tracking progress and meeting deadlines

• Take meeting minutes and ensure timely circulation and follow-up on action items

• Work with team members and other departments to ensure efficient product delivery

Stakeholder Engagement and Change Management

• Engage stakeholders to ensure alignment and support for system changes

• Drive change management strategies and coordinate communication and training efforts

• Assist in analysing stakeholder needs and identifying improvement opportunities

• Collaborate with stakeholders to ensure smooth implementation of new solutions

Documentation and Compliance

• Maintain and organise project documentation, including plans and business requirements

• Prepare status reports and presentations for management

• Develop and maintain Standard Operating Procedures (SOPs) to support compliance and operational consistency

• Maintain accurate records of user interactions, resolutions, and project documentation

Training and User Support

• Develop and maintain training resources and FAQs for users

• Respond to queries from users via email and calls

Business Analysis and Solution Delivery

• Participate in business requirements elicitation and documentation

• Support the design and implementation of process or system enhancements

• Support user acceptance testing and validation activities

Essential Requirements:

• Experience in change management, particularly in implementing new systems and/or engaging with customers

• Hands-on experience across the full project development life cycle

• Proven track record in business analysis, application solutioning, and design

• Strong analytical skills, including qualitative, quantitative, and root-cause analysis

• Excellent communication and interpersonal skills, with attention to detail, patience, and problem-solving ability

• Strong listening skills and empathy

• Ability to work effectively in a fast-paced environment

• Strong time management and multitasking capabilities

• Proficiency in basic computer applications

Preferred Qualifications:

• Familiarity with Agile methodology, Business Process Reengineering, CRM, ERP, Data Analytics, Digital and Mobile Technologies, or Knowledge Management

• Knowledge of Singapore Government procurement and governance processes

• Experience with design thinking and workshop facilitation

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. This is a 1-year contract. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.