Develop strategies for NCSS to enhance service delivery in Singapore’s social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.
National Council of Social Service
Senior Manager, Service Strategy
Fixed Terms
Closing on 16 Nov 2025What the role is
What you will be working on
Policy Alignment and Stakeholder Engagement
Cultivate partnerships with government agencies and key stakeholders
Represent NCSS in policy discussions, including at whole-of-government platforms
Align NCSS initiatives with national plans and strategies
Sector Analysis and Development
Analyse the landscape to identify service gaps and opportunities
Conduct quantitative and qualitative research in collaboration with NCSS research teams
Evaluate and enhance NCSS's mechanisms for service and sector development (e.g. resources, networks, frameworks)
Develop evidence-based recommendations to address sector needs
Future-Ready Planning
Anticipate trends impacting service delivery, such as through applying futures thinking
Design strategies to seize opportunities and mitigate risks, and develop reports for NCSS leadership and sector stakeholders
Oversight of Group Strategy & Communications
Manage leadership-level meetings as secretariat
Oversee Group workplan and corporate KPI reporting, to align with organizational goals
Drive communications for Services Group and NCSS website
What we are looking for
Personal Competencies:
Strategic and conceptual thinker
Systems thinker, comfortable with complexity and uncertainty
Communication excellence – written and spoken
Relationship and interpersonal skills
Resilience and adaptability
Resourcefulness
Results orientation
Collaborative spirit
Skills & Knowledge:
Project management skills
Social sector/domain knowledge
Stakeholder management skills
Negotiation, influencing, facilitation skills
Basic data analysis: both quantitative and qualitative
Agile methodologies, tools and delivery
Proficiency in data analysis and visualisation software will be an advantage e.g., Power BI, NVivo, R, Python
Experience:
3-5 years of working experience, including policy analysis, strategic planning, or sector management
Proven track record in data analysis and evidence-based decision making
Demonstrated ability to manage diverse stakeholders and communicate complex ideas clearly
Knowledge of Singapore's social service landscape
Experience in the social service sector is advantageous.
We regret to inform that only shortlisted candidates will be contacted.
About your application process
This job is closing on 16 Nov 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
Learn more about National Council of Social Service