You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public. The Division is incharge of monitoring LTA service performance and also oversee initiatives to improve the service culture. Additionally, the division reviews public facing website and collaterals and letters and serve internal LTA divisions to ensure our public facing information is clear and easily understandable by members of public from different customer segments.
Land Transport Authority
[LTA-QSC2] DEPUTY/ASSISTANT MGR, CUSTOMER COMMUNICATIONS & SERVICE CULTURE
Fixed Terms
Closing on 04 Dec 2025What the role is
What you will be working on
The workscope will include:
(a) Working with different LTA divisions to better understand customers’ needs and review the public facing collaterals such as information on LTA website, Onemotoring, as well as our letters or notices to the public is clear
(b) Understand painpoint from survey and feedback data and work with divisions to leverage on various ICT tools to improve customer communications.
(c) Lead and coordinate training for divisions staff with low satisfaction scores to help improve service delivery.
(d) Liaise with internal or external stakeholders to facilitate training Support division service initiatives such positive service recognition initiatives such as Service awards, events like Townhall, workplan.
(e) Support Pro-Business related workstream and analysis.
What we are looking for
- Background in English or Communications, with the ability to present, write and communicate well.
- Experience in service delivery, customer insights, customer experience, corporate communications, quality service management in public service preferred.
- Seniority will commensurate with experience.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.
About your application process
This job is closing on 04 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
Learn more about Land Transport Authority