National Council of Social Service

Manager, Learning & Professional Development

Fixed Terms

Closing on 23 Nov 2025

What the role is

"1. Data analyis of TNA findings to identify learning needs and performance gaps of the social service sector

2. Design and development of full spectrum of learning intervention to meet needs of sector professionals

3. Collaborate with key stakeholders to achieve learning intervention development for the sector

4. Manage project deliverables through close monitoring of project resource parameters including but not limited to budgetary guidelines of NCSS

5. Assesses learning needs to effectively integrate learning technology innovations which enhance the learner experience. Drives innovation and research by identifying emerging technology applications and develops roadmaps for technology implementation. Analyses data to evaluate the effectiveness of learning technology and systems, identifying improvement opportunities.

What you will be working on

1. Analyse findings to advisory of relevant programmes and their key learning outcomes in relation to sector's learning needs and performance gaps

2.1 Design and develop curriculum using pedagogically sound principles, based on stipulated learning outcomes in accordance to guidelines set
2.2 Ensure curriculum designed and developed comply with external accrediting agencies or funders’ requirements, where applicable
2.3 Address feedback and clarifications in relation to curriculum design and development during accreditation process
2.4 Review curriculum design and development system for enhancement in accordance to SOP

3.1 Partner key stakeholders to achieve learning intervention, which may include (but not limited to) sector experts, practitioners, adult educators, government agencies and university partners.
3.2 Work closely with cross unit teams to oversee and grow respective sub-sectors.
3.3 Collaborate with cross unit teams to perform corporate functions roles, which may include (but not limited to) recruitment, budgeting, digitalisation, audit matters within SSI.
3.4 Collaborate with multiple stakeholders to build impactful social service entities, which may include but not limited to) social learning and tech-enabled learning initiatives.
3.5 Participate in various workgroups to strengthen capability of the social service learning ecosystem.

4.1 Procure resources based on budgetary guidelines to ensure resource optimisation
4.2 Lead project team to plan, execute, monitor progress to achieve project goals and deliverables within set timelines.
4.3 Plan project schedule and key milestones to track progress and flag out where necessary.
4.4 Oversee all activities related to project deliverables, including managing stakeholders and work processes throughout the execution of projects.

5.1 Analyse emerging industry applications of learning technology
5.2 Analyse the learner experience to identify potential learning technology integration opportunities
5.3 Assess learners' digital readiness to inform recommendations of learning technology application
5.4 Design desired learning technology user experience and interface to facilitate achievement of learning experience objectives

What we are looking for

1. Sound pedagogical skills in curriculum development
2. Strong communication and presentation skills
3. Proficient in Microsoft Office applications, especially Microsoft Excel and Microsoft Power BI
4. Data analysis skills
5. Stakeholder management skills
6. Negotiation skills
7. Planning and project management skills
8. Learning technology design

- Trained in Education/ Training/Instructional Design/ACTA/ACLP
- DACE/DDDLP is preferred

About your application process

This job is closing on 23 Nov 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service