Senior Manager (Sector Practice Support/Community Practice Support Team),RPG/PCD

Description of Division: As part of the RPG Protective Service (PSV), the Partner & Capability Development (PCD) division drives partner management and capability building to deliver effective protection services for individuals and families experiencing violence, abuse, or neglect. We strengthen coordination of common services and enable holistic management of services run by social service agencies and vendors. The division advances evidence-based and trauma-informed practices to better support both RPG staff and the social service sector.

Brief description of Job Scope: The Sector Practice Support/Community Practice Support Team (SPT/CPST) partners our specialist agencies i.e. Child Protection Specialist Centres, Protection Specialist Centres, to enable effective case management for their clients. The SPS/CPST works closely with the specialist agencies to provide case consultations and intervention support for complex cases by brokering services and navigating system barriers to facilitate targeted and effective intervention. The team plays a key role in working collaboratively with the specialist agencies and related partners to enhance capabilities and strengthen casework practices in addressing protection concerns. The role requires a good understanding of domestic violence, child and adult protection concerns, strong casework management, and stakeholder engagement and management skills. You will be required to build strong partnerships with the specialist agencies, participate in case consults and reviews to provide effective support in case management and casework practices, and facilitate capability building. You will also play a key role in supervising officers in carrying out their roles and responsibilities. Responsibilities: As a Senior Manager, you will • Report to an Assistant Director/Senior Assistant Director and: o Provide case consults for complex cases and work with the specialist agencies and stakeholders to enhance the casework practices o Guide the case workers in specialist agencies in integrating sector assessment tools in their case planning and practice o Facilitate multi-agencies case conferences for complex cases independently o Provide on-site/joint sessions with case workers from specialist agencies in supporting complex cases o Attend relevant case review meetings such as the Multi-Disciplinary Team case reviews o Advocate and support the brokering of services and navigating of systems when required o Identify gaps and opportunities within the sector to enhance the specialist agencies’ ability to respond to clients’ and families’ needs in addressing protection concerns o Facilitate Practice Circles to deepen knowledge and skills application o Work with internal and external stakeholders to develop and streamline processes to improve case management support o Supervise staff to ensure compliance with the organisational practice standards and build their competencies in their job functions o Contribute to the review of systems and processes and related projects This role offers a breadth of exposure to sector capability development, stakeholders engagement and management, service management and casework management.

Competencies required: • Possess a background in Social Work, Psychology, or related disciplines • At least 4 years of experience in casework with children and families. Experience in crisis intervention work and supervisory role will be an advantage. • Proactive and dynamic • Ability to engage internal and external stakeholders and communicate well • Good written and engagement skills, problem solving and multi-tasking skills • A team player who is also able to work independently under pressure