This is a 2-year contract position as an Assistant Manager in the CET Academy.
Ngee Ann Polytechnic
ASSISTANT MANAGER, PROCESS INNOVATION - CET ACADEMY
Fixed Terms
Closing on 30 Nov 2025What the role is
What you will be working on
The individual will contribute in areas to shape approach for operational excellence of CETA. He/she will work on continuous process review and innovation, evaluating our operational processes in a user centric manner, while balancing against organisational efficiency, long-term sustainability, and supporting learners in achieving their learners outcomes.
Your responsibilities will include, but are not limited to, the following:
Develop and implement CETA strategic ops plans aligned with NP’s mission and organisational goals.
Translate strategic objectives into actionable initiatives, KPIs, and performance metrics to drive continuous improvement and innovation across CETA functions.
Apply data-driven methodologies and user-centric design principles to streamline operations, improve turnaround times, and elevate service quality.
Facilitate cross-functional workshops to map and redesign processes for better learner and staff experiences.
Engage various stakeholders to gather insights and foster alignment on process redesign efforts.
Develop and implement change management strategies to ensure smooth adoption of new processes, systems, and practices.
Collaborate with data teams to leverage digital tools and automation for scalable process improvements.
What we are looking for
At least 2 years of relevant working experience in ops and process innovation
Prior experience in an education or training sectors would be an advantage
Prior experience working in systems development, UAT and testing would also be an adcantage
Strong project management and organisational abilities
Excellent analytical and problem-solving skills
Good written and verbal communication skills
Proven track record in being able to influence and collaborate across diverse stakeholders
About your application process
This job is closing on 30 Nov 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ngee Ann Polytechnic or the wider Public Service.
About Ngee Ann Polytechnic
At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world.
An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career.
If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.
Learn more about Ngee Ann Polytechnic