National Council of Social Service

Senior Manager, Capability Implementation

Fixed Terms

Closing on 16 Dec 2025

What the role is

The Capability Implementation team aims to elevate the capabilities of Social Service Agencies (SSAs) to deliver quality and sustainable services to service users. We do so by:

(a) Analysing subsectors’ landscape to identify gaps in SSAs’ capabilities;
(b) Developing cluster-specific strategies and tailored interventions that aligns with national policy and master planning;
(c) Implementing capability building interventions through working closely with SSAs. This includes assessing each SSA’s organisational needs, designing capability-development plans, and tracking implementation and outcomes.

We use NCSS’ “Organisational Health Framework for Social Services” as the framework for organisational health and capability. Capability-building initiative includes, but is not restricted to, embedding digitalisation, improving people practice and volunteer management, and fostering sector-wide collaborations.

What you will be working on

-   Strategic account management, stakeholders’ engagement and relationship building with social service agencies.
-   Develop cluster-specific strategies with landscape and gaps analysis. This would include periodic review of cluster landscape and strategic planning for sub-sector implementation.
-   Oversight of capability building interventions and organisational assessments proposed by the agencies.
-   Development of individualised SSAs' capability development plans, integrating cluster strategy and NCSS priorities.
-   Assessment of capability development proposals/requests by SSAs, which includes and not limited to considerations of service directions, cluster strategy and NCSS priorities.
-   Synergisation of the range of support offerings by NCSS and other funders to the social service sector
-   Performance monitoring of grants and utilisation across assigned accounts, i.e. assessment, evaluation, tracking and disbursements of grant applications.
-   Talent management of identified individuals emplaced in the sector.

What we are looking for

Personal Competencies:

Thinking Clearly and Making Sound Judgements
Working Effectively with Citizens and Stakeholders
Social Service Sector Knowledge
Data Management & Analysis
Business Acumen
Monitoring & Impact Evaluation

Skills Required:

Analytical and Critical Thinking to make sound data-driven judgements
Communication of complex ideas in simple terms for senior management and Boards
Adaptability and Resilience in working with ambiguity
Stakeholder management to work effectively across and within public and private sectors
Knowledge of Social Services industry, Training, Leadership and Talent Management
Project Management Skillset
Skills in Office 365 (PowerPoint, Excel, Teams)

Experience & Special Certification(s):

Tertiary qualifications in public policy, social sciences, human resources or other relevant disciplines.
Minimum 7 years of working experience in project management and/or programme/policy development roles in the social service sector. Outstanding candidates with less working experience are welcomed to apply.
Consultancy experience in organisation development is a plus.

Only shortlisted candidates will be notified

About your application process

This job is closing on 16 Dec 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service