The Transformation Office aims to build an agile, capable, data-driven and youth-centric NYC, powered by passionate and purposeful people. We work across teams, functions, and disciplines to strategise, design, testbed, drive and support digital transformation in NYC.
The Manager/ Assistant Manager will work in a team to support the data management and analysis of youth and programme operations data.
This is a one-year contract position with the Transformation Office.
National Youth Council
Manager/ Asst Manager (Transformation Office), NYC [1-year contract] - CX
Contract
Closing on 25 Dec 2025What the role is
What you will be working on
1. CX Strategy Development
Formulating and executing comprehensive strategies to improve satisfaction, loyalty and engagement among the youth target audience and key stakeholders.
2. User Journey Mapping
Mapping out the entire user journey (e.g. from discovering a programme to participating in it) to identify pain points, opportunities for improvement, and critical touchpoints.
3. Feedback and Insights
Developing and managing feedback mechanisms such as surveys, focus groups, or digital analytics to gather youth insights, understand their needs and turn the data into actionable recommendations for product, service and process enhancement
4. Stakeholder Management
Applying CX principles to stakeholders’ management, ensuring that stakeholders have a seamless, efficient and secure experience when interacting with NYC’s services, platforms and teams.
What we are looking for
• Experience in CX or UX design, Communications, or related fields
• Proficiency in data analysis to collect, interpret and present user feedback from surveys, digital platform and focus groups
• Proficiency in creating clear reports, proposals and presentations for senior management and stakeholders.
• Familiarity with design tools and digital marketing platforms is a strong advantage
• Excellent communication and collaboration skills, with the ability to work in cross-functional teams
About your application process
This job is closing on 25 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Youth Council or the wider Public Service.
About National Youth Council
About National Youth Council (NYC) - Creating Opportunities for All Youth to Be Heard, Be Empowered, Be the Change
At NYC, as the national agency for youth matters, we believe in a world where young people are respected and heard, able to take action on issues that matter and make a positive difference around them. Together with our partners, we develop future-ready youth and deepen their commitment to Singapore by imbuing in them a heart for service, resilience and an enterprising spirit. Find out more at www.nyc.gov.sg.
Learn more about National Youth Council