The Transformation Office aims to build an agile, capable, data-driven and youth-centric NYC, powered by passionate and purposeful people. We work across teams, functions, and disciplines to strategise, design, testbed, drive and support digital transformation in NYC.
The Manager/ Assistant Manager will play a vital role in addressing youth needs across life stages spanning ages 15 to 35 and develop practicable interventions for NYC to support their transitions and personal development. This position is ideal for a creative and analytical individual passionate about youth engagement and designing customer experiences.
This is a one-year contract position with the Transformation Office.
National Youth Council
Manager/ Assistant Manager (Transformation Office), NYC [1-year contract]
Contract
Closing on 25 Dec 2025What the role is
What you will be working on
• Propose CX strategies for NYC’s re-engagement capability, focusing on personalised user experiences and effective youth engagement.
• Map youth touchpoints and identify pain points in current engagement pathways through user research, staff feedback, and behavioural data analysis.
• Propose targeted content strategies and engagement approaches based on youth insight and specific transition moments (e.g. post-secondary education, first job, NS etc)
• Produce engaging video content and multimedia assets for social media, websites, and other digital platforms for youth engagement.
• Map user journeys and evaluate programme effectiveness and engagement metrics to develop data-driven insights.
• Design and prototype intervention experiences, including email marketing and digital outreach, to enhance user engagement and satisfaction.
What we are looking for
• Experience in CX, Marketing, Communications, Business or related fields.
• With experience in customer experience, user engagement, video production & editing for digital marketing platforms.
• Familiarity with video-editing software.
• Creative and strong attention to detail
• Excellent communication and collaboration skills, with the ability to work with cross-functional teams
About your application process
This job is closing on 25 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Youth Council or the wider Public Service.
About National Youth Council
About National Youth Council (NYC) - Creating Opportunities for All Youth to Be Heard, Be Empowered, Be the Change
At NYC, as the national agency for youth matters, we believe in a world where young people are respected and heard, able to take action on issues that matter and make a positive difference around them. Together with our partners, we develop future-ready youth and deepen their commitment to Singapore by imbuing in them a heart for service, resilience and an enterprising spirit. Find out more at www.nyc.gov.sg.
Learn more about National Youth Council