This role focuses on transforming service delivery and workforce capabilities through strategic redesign and planning. The successful candidate will lead service journey mapping and process improvement initiatives using design thinking and human-centred design approaches, working closely with departments to identify improvements to current processes and develop streamlined, technology-enabled solutions.
Building and Construction Authority
Executive/Senior Manager
Fixed Terms
Closing on 16 Dec 2025What the role is
What you will be working on
Service Journey and Process Redesign - Utilising design thinking methodologies and human-centred design principles, you will partner departments to conduct thorough reviews of end-to-end service processes. This includes mapping current state journeys, identifying pain points and inefficiencies, and designing streamlined future state processes that leverage technology and digital solutions. The role demands strong analytical skills to evaluate process effectiveness and creative problem-solving abilities to develop innovative solutions that enhance service delivery whilst reducing complexity.
Job Transformation and Change Management - Following service redesign initiatives, you will comprehensively assess how existing roles will evolve and what new positions may be required. You will guide departments through structured job redesign processes, ensuring alignment between new service models and workforce capabilities. This includes developing implementation timelines, managing stakeholder expectations, and formulating plans to ensure smooth transitions for affected employees.
Strategic Workforce Planning – You may also participate in cross-functional project teams to develop forward-thinking workforce strategies that anticipate future organisational needs. This may include conducting comprehensive analysis of emerging trends, identifying transformation opportunities beyond current initiatives, and creating strategic roadmaps that position the organisation for long-term success. The role requires the ability to think beyond traditional boundaries and propose innovative approaches to workforce challenges.
What we are looking for
Background in workforce planning, job/service/process redesign including design thinking methodologies, service design principles or lean/agile principles and methodologies would be highly advantageous
Good communication, written and interpersonal skills. Ability to work collaboratively across multiple departments and levels of seniority.
Excellent analytical and problem-solving capabilities and proficiency in process mapping and workflow analysis
Change management ability with sensitivity to employee impact
Individuals with no prior experience but are passionate about the job role and committed to learning quickly on the job will also be considered
Successful candidates will be offered contract employment. Interested applicants, please apply online
About your application process
This job is closing on 16 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Building and Construction Authority or the wider Public Service.
About Building and Construction Authority
The Building and Construction Authority (BCA) is an agency under the Ministry of National Development, whose mission is to shape a safe, high quality, sustainable and friendly built environment. As the lead public agency, we champion transforming Singapore into a future-ready built environment.
Our people set us apart as we champion the development of a future-ready built environment for Singapore. Our people’s commitment to regulating building safety, leading and transforming the built environment and the industry, helps us to build a safe, high quality, sustainable and friendly built environment.
Join us in our journey to transform the way we shape Singapore’s landscape.
Impactful: Champion an inclusive and sustainable built environment for people of all ages, abilities and needs.
Transformational: Lead the transformation of the built environment sector to deliver a safe, high quality, sustainable and friendly built environment.
Forward-Looking: Shape the landscape to prepare for the future of Singapore, rally the built environment sector to achieve far-reaching goals that reach beyond today and improve the living environment for Singaporeans from all walks of life.
Learn more about Building and Construction Authority