You will be interning with the Institute of Public Administration and Management (IPAM).
Civil Service College
IPAM Learning Development & Research Intern (Service and Operations Management)
Internship
Closing on 31 Jan 2026What the role is
What you will be working on
1. Learning Event Curation & Delivery: Support the planning and delivery of service learning events focused on public sector service delivery and customer experience. This includes brainstorming event concepts, developing learning materials such as interview guides and discussion frameworks, and creating engaging resources in various formats (e.g., podcasts, guides, toolkits).
2. Service Landscape Research: Conduct research on leading service organisations and emerging best practices in public sector service delivery. This includes reviewing key industry reports, assessing innovative service models globally, and supporting broader research initiatives to inform learning and development strategies.
3. Programme Support & Innovation: Explore potential applications of AI tools (e.g., chatbots, etc.) in programmes and identify opportunities to enhance learning outcomes.
What we are looking for
1. Creative Communication & Content Development
Strong written and verbal communication skills with the ability to translate ideas into clear, engaging learning materials. Experience or interest in developing content across different formats (e.g., guides, discussion frameworks, multimedia resources) is valued.
2. Research & Analytical Skills
Ability to gather and synthesise information from multiple sources, review reports, and identify key insights. Prior experience with research projects is desirable but not essential – a structured approach to problem-solving and genuine curiosity about service delivery are what matter most.
3. Curiosity & Innovation Mindset
Demonstrated interest in exploring new approaches to learning and development, including emerging technologies. This is an exploratory role where you'll learn alongside the team.
About your application process
This job is closing on 31 Jan 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Civil Service College or the wider Public Service.
About Civil Service College
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing.
Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.
Learn more about Civil Service College