Assistant Manager/Manager, Service Delivery

Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to lead work on funding, applications and the management of supported programmes for NCSS’ grants. Main duties include the following:

1. Manage operational policy for grants.
a. Work with internal and external stakeholders to ensure that the strategy and implementation of the grants meet the mission and objectives. This includes engaging in reviews of the grant design, eligibility and assessment criteria, and funding and support provided. 

2. Coordinate regular application and assessment phases for grants.
a. Support work to launch grant calls for applications, including conducting briefs and/or workshops for key partners and potential applicants.
b. Coordinate with assessors on the evaluation of grant applications. This includes evaluating programmes for the ability to meet grant objectives and for merit in programme design and implementation.
c. Engage applicants on the details of their proposals to ensure that applications are fairly and comprehensively assessed, as well as on application outcomes.
d. Collaborate with stakeholders to bring in different sectoral views.
e. Train and guide officers brought in seasonally to support grant work as needed.

3. Oversee budget and funding matters and programme impact for grants.
a. Manage the funding required for successful applications for grants each year.
b. Manage regular disbursements and tracking of funds for programmes supported under grants, including handling deviations and exceptional cases.
c. Ensure proper accounting and reporting for the use of grant funds.
d. Collate reports from supported programmes and produce additional reports for key stakeholders as required.

4. Leverage data and feedback to enhance policies and processes for grants.
a. Develop and maintain standard operating protocols for the conduct of grants.
b. Derive insights to improve and streamline processes, increasing robustness and reducing administrative work.

5. Support the Services Group and NCSS as and when required.

Personal Competencies:

Serving with Heart, Commitment and Purpose

Working As One Public Service

Social Service Sector Knowledge

Data Management & Analysis

Monitoring & Impact Evaluation

Social Service Planning

Skills Required:

Funding and Grant Management Skills
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Research and Basic Statistics Analysis
Sector/Domain Knowledge
Project Management Skills
Programme Evaluation Skills 

Experience & Special Certification(s):

Relevant experience with social services, grant management, finance and/or public sector funding practices will be an added advantage.  

Only shortlisted candidates will be notified.