The Social Support Group (SSP) oversees all operational policy, planning and delivery of social services for low-income and vulnerable families.
The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families.
The Operations Planning 3 (OP3) Branch oversees the operational policy and service management of 49 Family Service Centres (FSCs) and Youth GO! Programme (YGP) that are run by Social Service Agencies. The FSCs serve vulnerable individuals and families with social and emotional issues while the YGP serves at-risk youth to help them be meaningfully engaged in their studies/work, stay crime-free, develop problem-solving skills and be resilient individuals. It takes guidance from and works closely with policy counterparts on initiatives such as ComLink+, and the Review of the Family Services Landscape.
Ministry Of Social And Family Development
Manager/Senior Manager (Family Support), SSP/OP
Permanent/Contract
Closing on 04 May 2026What the role is
What you will be working on
The Manager/ Senior Manager will report to the Senior Manager working on operational policy for Family Service Centres (FSCs) and Youth GO! Programme (YGP).
Responsibilities:
• Review Key Performance Indicators and Service Standards Requirements for FSCs and YGP in consultation with relevant divisions
• Contextualise, develop and review operational guidelines for new and existing schemes to ensure effective service delivery by FSCs
• Develop, maintain and review referral protocols between FSCs and other agencies, to support FSC clients’ needs
• Plan the transition process for FSCs and YGPs to transit to quality-based selection processes for MSF to competitively assess and appoint SSAs based on their proposal to improve clients’ outcomes
• Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies
What we are looking for
- 3 – 5 years’ work experience in policy or operational policy; experience in the social service sector would be advantageous
- Strong writing, analytical, problem solving and communication skills
- Able to collaborate effectively with internal and external stakeholders
- Self-motivated team player with strong project management skills
- Adaptability to change
Functional Competencies
- Service Operations Planning & Management
- Service Strategy and Policy Planning
- Systems thinking
About your application process
This job is closing on 04 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development