You will work in Quality Service Department (QSD) to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
National Environment Agency
Assistant Manager
Fixed Terms
Closing on 30 Dec 2025What the role is
What you will be working on
You will be responsible for the following:
- Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards.
- Manage service-related matters pertaining to the Public Health pillar.
- Handle difficult customers and perform service recovery where necessary.
- Track and analyse the feedback and appeals received.
- Propose corrective action, changes and improvements for effective customer service and satisfaction.
What we are looking for
Requirements:
- Keen interest in environmental public health
- Excellent communication and interpersonal skills
- Excellent writing skills
- Strong leadership skills and a good team player
- Proficient in Microsoft Office application
About your application process
This job is closing on 30 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Environment Agency or the wider Public Service.
About National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.
For more information, visit www.nea.gov.sg
Learn more about National Environment Agency