Lead / Senior UX Designer (LegalTech), Digital Society Products

The Government Digital Product (GDP) Team at GovTech drives the digital transformation of the Singapore Government. Within GDP, the Digital Society Products (DSP) team delivers high-impact digital services across housing, community, social, transport, public service, and legal domains. Formerly known as DCUBE (Digital Design & Development), DSP is a crossfunctional team comprising product managers, designers, engineers, and security specialists. We are hiring a UX Lead to join a forward-deployed team supporting legal tech modernisation at the Attorney-General’s Chambers.

This is a senior individual contributor role, reporting to a UX Manager. You will lead end-to-end design work — from research and discovery through to prototyping and UI — for a suite of legal applications that support law enforcement, prosecutors, and policy officers. Your contributions will help shape how technology can enable access to justice.

What You’ll Do

You’ll lead design efforts across a portfolio of national legal systems undergoing a multi-year modernisation. Projects include:

1. Legislation drafting and publication platform

Redesign the authoring and approval experience for structured legislative content

2.Legal case management system
Work with legal officers to rethink and modularise how cases are tracked, managed, and resolved

3. Legal tools development
Design focused tools for legal research, drafting, and advisory support, decoupled from legacy platforms

4. Structured document workflows
Translate XML-based legal documents into usable, accessible digital interfaces, and support their migration to the Akoma Ntoso (AKN) standard

You’ll shape the user experience strategy across these tools — conducting discovery, facilitating workshops, and creating prototypes that improve usability while respecting the complexity of legal work. Many tools may incorporate AI functions (e.g. summarisation, retrieval) with design work focusing on clarity, trust, and system usability.

Responsibilities:

• Lead end-to-end design from user research through to UI handoff

• Conduct discovery with legal officers and policy stakeholders to understand real-world needs and constraints

• Translate domain complexity into structured service blueprints, user flows, and interaction patterns

• Design and validate low- to high-fidelity prototypes using tools like Figma

• Ensure accessibility, clarity, and usability across all legal interfaces

• Collaborate with engineers and product managers to deliver usable, scalable solutions

• Support the development of modular components and shared design practices across related tools

Who We Are Looking For

We’re seeking a thoughtful and experienced UX Lead to shape the user experience of Singapore’s legal tech systems. You’ll work on legislation drafting platforms, legal case management, and advisory tools — helping translate complex legal workflows into intuitive, accessible digital experiences.

This role requires strong research, prototyping, and facilitation skills. We’re looking for someone who’s confident leading discovery, drawing out user needs from legal officers, and collaborating closely with engineers and PMs to deliver systems that are both usable and future-ready.

Experience & Skills

• 8-12 years of experience in UX design, including both research and UI execution

• Proven ability to lead discovery in complex, rules-based domains

• Skilled in Figma, service blueprinting, journey mapping, and workshop facilitation

• Strong visual communication and systems thinking capabilities

• Experience working with structured content (e.g. forms, XML, data-heavy UIs)

• Comfortable presenting and defending design decisions to non-design stakeholders

Bonus Points

• Experience in legal, civic, or policy-oriented tools

• Familiarity with XML-based formats (e.g. AKN) or structured content systems

• Exposure to document workflows, case systems, or enterprise content management

• Understanding of accessibility and inclusive design principle

Traits We Value

• Thoughtful, principled design mindset

• Empathy for users in high-stakes, cognitive-heavy work

• Strong facilitation and listening skills

• Comfortable working in ambiguity and untangling legacy complexity

• Belief in public impact and the role of good design in governance

Why Join Us?

• Be part of a mission-driven team transforming civic tech at scale

• Solve complex legal-tech challenges with modern AI tools

• Work closely with policy and legal stakeholders on meaningful national issues

• Design with real impact — your work directly supports justice, safety, and public trust

Where You’ll Work

This is a hybrid, forward-deployed role based at the Attorney-General’s Chambers, located in PARKROYAL COLLECTION Pickering.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers