National Council of Social Service

Data Analytics (Capability Planning) Traineeship [GRIT@Gov]

Traineeship

Closing on 30 Dec 2025

Check if I'm eligible for GRIT@Gov

What the role is

The individual will be part of the team driving efforts to strengthen Social Service Agencies' (SSAs) organisational capabilities for operational excellence, service sustainability and robust governance. You will develop and implement policies and frameworks that enable SSAs to enhance their organisational effectiveness and sustainability, ultimately ensuring they can continue to deliver value-added social services to those in need.

Your work will be instrumental in bridging the gap between policy intent and ground implementation, ensuring that capability building initiatives translate into tangible improvements in organisational capabilities for better social service delivery and impact. Success will be measured through improved SSA operational efficiency, enhanced service quality indicators, and resource sustainability indicators.

What you will be working on

1. Support the development of initiatives to strengthen organisation capabilities of SSAs
a. Conceptualise and plan initiatives to strengthen SSAs organisation capabilities, particularly in resource and financial sustainability.
b. Collect information to form insights of the sector’s sustainability needs and development
c. Collect information on the sector’s strengths, weaknesses, opportunities and threats
d. Develop recommendations that align to government directions and masterplans
e. Develop and monitor key metrices to measure progress

2. Support policy and initiatives reviews, assess the impact and effectiveness of capability-building efforts. Develop and provide recommendations for policy enhancements; and prepare proposals for enhancements.

3. Analyse sector gaps and trends and work with partners in the ecyostem, to design and incubate interventions/programmes to build better organisational capabilities.

4. Support the implementation of comprehensive metrics and tracking mechanisms to measure impact and progress of developed programmes/interventions.

5. Coordinate with internal stakeholders (including policy teams, sector partners and grant administrators) and external stakeholders (including SSA leadership, technology vendors and consultancy partners) to implement identified plans.

What we are looking for

Competencies:

1) Strategic planning & implementation
2) Stakeholder Management & Communication
3) Organisational Development Domains (e.g. digitalisation, HR etc.)
4) Data management and visualisation
5) Social sector knoweldge & analysis

Experience:
- Past internship or volunteer experience in organisational capability projects in Social Services would be an advantage.

Professional certifications in organisational development, change management, or project management would be valuable.

We regret to inform you that only shortlisted candidates will be notified.

About your application process

This job is closing on 30 Dec 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

Eligibility for GRIT@Gov traineeship

The GRaduate Industry Traineeship Programme within the Public Service (GRIT@Gov) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.

All trainees must fulfil the following criteria:

Singapore Citizen or Permanent Resident; and
Graduated or graduating in 2024 or 2025 from Universities, Polytechnics, the Institute of Technical Education (ITE) and other Educational Institutions (e.g. private universities and overseas institutions); or
Graduated earlier from above institutions and completed National Service in 2024 or 2025.

Trainees who complete their studies from Universities, Polytechnics, the Institute of Technical Education (ITE) or other Educational Institutions within 2025 but who will only receive their qualification/certification award in 2026 are eligible for the programme as well.

Learn more about GRIT@GOV

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service