Singapore Polytechnic

Executive (Customer Relations)

Fixed Terms

Closing on 18 Jan 2026

What the role is

Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce Awards 2025

Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

What you will be working on

Responsibilities:-

Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
Maintain high quality of service and ensure that queries or escalations are handled professionally
Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

What we are looking for

Requirements:-

At least a tertiary education (in any discipline)
Proficient in Microsoft Office applications
Strong writing and analytical skills
Service-oriented and adept at problem solving
Have a pleasant disposition and is passionate about helping others
Ability to work independently and capable of being an effective team player

Successful candidate will be offered a 2-year contract in the first instance.

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

About your application process

This job is closing on 18 Jan 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Singapore Polytechnic or the wider Public Service.

About Singapore Polytechnic

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

Learn more about Singapore Polytechnic