Role overview: You will be responsible to support the development and implementation of the SkillsFuture Mid-Career Training Allowance (TA), a strategic national initiative aimed at enhancing support for mid-career workers to upskill and reskill to stay competitive and relevant amidst a rapidly changing economy. This role involves case management of enquiries and appeals while overseeing comprehensive administrative and operational duties. You will plan and execute meetings, workshops, and briefings, and maintain effective communication systems. The role requires strong organisational and coordination skills to manage public engagement activities and stakeholder relationships, ensuring successful delivery of the TA scheme to beneficiaries.
SkillsFuture Singapore
Manager, Admin and Operations (PED)
Fixed Terms
Closing on 05 Jan 2026What the role is
What you will be working on
Role and responsibilities:
Programme operations and event management
Independently manage and coordinate meetings, workshops and briefings across all levels, include taking comprehensive meeting minutes, documenting key decisions and action items, and prompt distribution of minutes to all participants
Design effective presentation materials and engagement content
Oversee end-to-end logistics and propose process improvements
Documentation and Information Management
Review and enhance TA knowledge management systems including development of and updating of FAQs and operational guidelines
Implement quality control measures for documentation processes, and establish documentation standards and best practices
Establish and maintain up-to-date communication materials to proliferate awareness of the TA initiative
Stakeholder Engagement and Query Management
Liaise with team members and relevant divisions for query resolution, and handle complex stakeholder queries and escalations
Provide timely updates to participants on resolved queries
Lead the development of standardised response templates
Coordinate responses to public enquiries and stakeholder feedback
Data Analytics and Reporting
Leverage data analytics to drive the preparation of comprehensive progress reports
Develop regular reports on programme performance and budget utilisation
What we are looking for
At least 3 years’ experience in a similar role
Demonstrated experience and strong competency in administrative and operations management, communications, problem solving and analytics.
Strong organizational and multitasking abilities with a keen attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite and other relevant software.
Ability to work collaboratively with cross-functional teams and stakeholders.
Commitment to maintaining accuracy and efficiency in all tasks.
Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter.
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.
About your application process
This job is closing on 05 Jan 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within SkillsFuture Singapore or the wider Public Service.
About SkillsFuture Singapore
SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore.
SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.
Learn more about SkillsFuture Singapore