Senior Manager (Data Operations and Management), Protective Service, RPG/POP

The Rehabilitation and Protection Group (RPG) undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of vulnerable children and families. Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. As part of the RPG family, the Prevention and Operations Policy Division (POP) is responsible for the overall prevention efforts, strategic planning, operations policy, data management and digital transformation for RPG.  Brief description of Job Scope: You will be part of the Data Operations and Management (DOM) section that is dedicated to managing and leveraging data, systems and technology to drive operational excellence and strategic decision-making for the Protective Services (PSV). As a Senior Manager, you will serve as a key member of the DOM team, reporting to the Assistant Director to oversee critical data operations and management functions that support RPG's mission.

Responsibilities: • Strategic Leadership and Team Management: Lead and supervise a sub-team of data analysts and officers, providing mentorship and guidance to build data competencies within the team. You will be responsible for ensuring the team delivers high-quality data outputs that meet the needs of RPG operations, service planning, and strategic decision-making. • Data Operations Excellence: Oversee end-to-end data management processes for key PSV datasets, including child protection, adult protection, adoption operations, and services overseen by PSV. You will ensure data accuracy, completeness and timeliness across data collection and reporting processes, whilst maintaining compliance with MSF's data governance policies and practices. • Priority Management and Stakeholder Engagement: Manage data requests according to the established priority framework. You will work closely with pillar teams to understand business context and data requirements, serving as a trusted partner in translating operational needs into data solutions. • Analytical Rigour and Decision Support: Perform sophisticated data analysis to identify trends, correlations and anomalies in RPG service data. Provide analytical support for management queries, policy questions and operational planning needs to enable data-driven decision-making within RPG. You will be expected to present complex data insights in clear, accessible formats for diverse audiences, from frontline staff to senior management. • Data Quality and Governance: Champion data quality initiatives by implementing data completeness checks, developing data entry principles, and working with pillar Service Planning teams to create data dictionaries for key reported data. You will support the Domain and Process Data Stewards in tracking data quality metrics and addressing data management issues across the data lifecycle. • Innovation and Continuous Improvement: Drive the development of self-service capabilities through data repositories, Case Central live dashboards, and PowerBI dashboards to reduce repetitive data requests and empower teams with real-time insights. You will identify opportunities to streamline data processes, enhance efficiency and improve the overall data maturity of RPG. • Provide secretariat support for workgroup or meetings and for any tasks as required by the Director. • Any other duties assigned by the Reporting Officer and Director.

Technical/Functional Competencies: • Background in a relevant field, such as Social Sciences and Data Science. • Minimum of 5 years of experience in data management and analysis and minimum of 3 years of supervisory experience. • Expertise in processing data using Microsoft Excel and any other data management software. • Certifications and experience in using data visualization tools such as PowerBI and/or Tableau. • Ability to code and process data using R and Python is a bonus. • Familiarity with case management systems (e.g., ECRM, Case Central) is advantageous. Generic Competencies: • Strong background in stakeholder management, with the ability to effectively engage and influence diverse stakeholders at all levels, including senior management and cross-divisional partners. • Proven leadership and team management skills, with the ability to inspire and motivate a high-performing team whilst developing their data competencies. • Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights. • Strong communication and presentation skills, with the ability to convey complex concepts to non-technical audiences and tailor messaging for different stakeholder groups. • Meticulous attention to detail and able to work under pressure and tight deadlines, particularly during peak periods with concurrent urgent requests. • Enjoy teamwork and able to work in a challenging and fast-paced environment with competing priorities. • Adaptability and willingness to learn new business contexts, particularly in the social service and protection domains. • Experience in the public sector, particularly in social services or data governance roles, is a bonus.