The Municipal Services Office (MSO) in the Ministry of National Development (MND) leads the Hoarding Management Core Group (HMCG), an inter-agency committee that coordinates efforts across agencies to resolve protracted and severe hoarding cases. The HMCG supports the New Environment Action Team (NEAT), an Alliance for Action intended to coordinate hoarding management efforts across the public, people and private (3P) sectors to address hoarding issues in a more holistic and sustainable manner.
In addition, the Community Relations Unit (CRU) in MSO is piloting a new concept of operations to tackle severe neighbour noise disputes and hoarding cases. These include cases where the severe hoarding has affected surrounding neighbours, and cases where the hoarding behaviour could be due to an underlying mental health condition.
Besides providing secretarial support to the HMCG and NEAT, your primary roles will be in case management and hoarding operations policy and planning.
Ministry of National Development
Manager/Asst Director/Snr Asst Director, Community Relations Unit(Hoarding Mgmt)
Permanent/Contract
Closing on 05 Jan 2026What the role is
What you will be working on
Your key responsibilities would include the following:
• Managing and working towards the resolution of complex hoarding cases by gathering facts, assessing and triaging cases, and coordinating actions with stakeholders (e.g. partner agencies and NEAT community partners).
• Collating and organising case information for timely updates and tracking.
• Supporting the NEAT members and building the NEAT ecosystem, including through the organisation and running of bi-annual engagement events and training workshops.
• Playing a part in developing and strengthening CRU’s systems and processes, such as operational workflows and IT systems to enable operations to run effectively and efficiently.
You may also contribute to reviewing the pilot and shaping how this model could be improved and scaled sustainably.
This is a unique opportunity to shape a pioneering approach to resolving complex neighbour disputes. Your work will directly improve the lives of residents and preserve harmony in the community.
What we are looking for
• Strong analytical and problem-solving skills
• A team player who takes initiative
• Strong interpersonal and communication skills
• Strong command of English
• Fluency in a second vernacular language is preferred
• Experience working directly with citizens and/or community partners, and operations in the social, health, community, or municipal sectors would be an advantage.
About your application process
This job is closing on 05 Jan 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of National Development or the wider Public Service.
About Ministry of National Development
The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence.
Our Mission:
Develop World-Class Infrastructure
MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors.
Create a Vibrant, Resilient and Sustainable Living Environment
MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations.
Provide Affordable and Accessible Public Housing
MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible.
Build Rooted and Cohesive Communities
MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.
Learn more about Ministry of National Development