Protection Officer (Protective Services / Operations – Intake and Response Team)

Description of Group: You will be part of the Rehabilitation and Protection Group (RPG) that undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Guided by our mission to prevent harm, protect and rehabilitate individuals, and strengthen families at risk, RPG strives toward its vision of transformed lives and safe, thriving families. At RPG, you will find a dynamic and supportive environment dedicated to your professional growth in rehabilitation and protection work, while being part of the broader MSF community that invests in career development. You will have access to comprehensive training to build essential capabilities and deepen your expertise, ensuring you are equipped to make a meaningful impact. Whether you are exploring different career paths within RPG or the wider MSF network, you will receive the resources and support needed to reach your full potential. With carefully curated programs and initiatives, we invest in your development so you can thrive in a fulfilling and impactful career. Description of Division: As part of the RPG family, the Protective Service (PSV)/Operations (Ops) Division is dedicated to safeguarding the safety and well-being of individuals vulnerable to abuse, neglect, or exploitation—including children, vulnerable adults, and families affected by domestic violence. We provide statutory interventions and supportive services for those who have been seriously harmed or are at high risk of serious harm, ensuring timely, coordinated responses to meet their needs and uphold their protection. Additionally, PSV/Ops play a key role in facilitating the child adoption process, ensuring the welfare of both the child and adoptive family. PSV/OPS adopts a holistic approach through early intervention, comprehensive assessments, case management, and crisis response. Our team works in close collaboration with social service agencies, healthcare professionals, law enforcement, and community partners to identify risks, develop safety plans and provide ongoing support.

Brief description of Job Scope: Reporting to the Team Lead, you will be part of a dynamic team of case worker responsible for conducting statutory social investigation and implementing intervention to protect the safety and best interest of individuals, families, children and vulnerable adults (VAs) experiencing violence, abuse or neglect under the Children and Young Persons Act, Vulnerable Adults Act and Women’s Charter. Responsibilities: As a Protective Service Officer, you will: • Identify, investigate and respond to allegations of abuse, neglect and self-neglect. • Attend timely to enquiries, take on assessment and service monitoring for cases come in through different channels (ie. call centre, emails, form etc). • Work with partners to ensure coordinate case management and safety of vulnerable person(s). • Carry out Statutory functions of protection of domestic violence (DV) victims, children/ VAs (e.g. application of court orders and accompanying conditions). • Respond on-site to high-risk cases involving child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours. • Manage cases of DV victims, children/ VAs which include conducting home and agency visits, engaging person(s) causing harm and carers on case directions, developing reintegration plans, implementing case plans and conducting periodic review of cases. • Involve in development work to support the protection of DV victims, children/VAs. This role involves working 12 hour shifts on a rotating schedule, which includes nights, weekends, and public holidays.

Requirements: • Background in Social Work or related field in Social Sciences e.g. Psychology, Sociology etc • Good interpersonal and communication skills • Ability to manage difficult and hostile clients • Ability to work in a fast-paced environment in the frontline • Is committed to and possesses grit and tenacity in working with vulnerable populations • Proficiency in Chinese dialects, Malay or Tamil or Hindi preferred to liaise with clients • Prior experience in working with DV victims, VAs, children, elderly, or protection work is an advantage • Possesses positive learning attitudes and a growth mindset • Able to do 12-hour shift work including night shift and during public holiday and weekends.