Senior Executive (Business Analyst) - 2 years' contract (renewable)

The Maintenance Enforcement Division ("MED") is a new division in the Ministry of Law, which operationalised in January 2025. A minimum viable product for MED's case management system (an Outsystem Case Management System ("CMS")) was produced in January 2025. Enhancements to the CMS are ongoing.

Stakeholder Engagement & Requirements Analysis • Engage with business stakeholders to gather, analyse, and document business needs and requirements • Facilitate workshops, meetings, and interviews with users and technical teams to understand current processes and identify improvement opportunities • Analyse business processes, workflows, and data to recommend process improvements and efficiencies • Support data analysis and interpretation to inform business and delivery decisions System Design & Development • Design and improve the CMS by developing user stories, use cases, and acceptance criteria • Design system interfaces with other divisions or agencies' systems (e.g. FJC, Datahive, One MinLaw Portal) • Collaborate with developers to implement the CMS and ensure it meets business needs • Work with developers on data migration and provide data verification support • Recommend technology solutions to improve user processes and experience Documentation & Product Management • Document functional and non-functional requirements clearly and accurately • Maintain and prioritise the product backlog • Maintain project documentation, specifications, and artefacts • Prepare status updates, reports, and presentations for stakeholders Testing, Training & Support • Support testing activities, including test case preparation and user acceptance testing (UAT) • Coordinate with business users during validation and testing phases • Develop training materials and provide support to end users • Monitor system performance and make necessary enhancement change requests Communication & Collaboration • Act as a liaison between business users and technical teams to ensure shared understanding of requirements • Communicate priorities, changes, and dependencies effectively • Stay up-to-date on the latest IT and AI technologies and trends

• Qualifications in Business, Information Technology, Computer Science, Information Systems, or related field • 1-3 years of experience in Business Analyst, Systems Analyst, or similar role • Understanding of business analysis methodologies, business process analysis and design • Strong analytical and problem-solving skills with attention to detail • Excellent written and verbal communication and interpersonal skills • Proficiency in MS Office tools (Excel, Word, PowerPoint) • Ability to work independently and as part of a team with minimal supervision • Strong organisational skills to ensure projects stay on schedule Desirable Experience • Exposure to Agile/waterfall development methodologies • Experience with backlog management and issue-tracking tools (e.g., JIRA) • Experience with RPA and other automation technologies • Experience with project management tools and techniques • Familiarity with government or public-sector environments Professional Development This role offers opportunities for professional development and mentoring to support progression to a senior Business Analyst role. Successful candidates will be appointed on a 2-year contract in the first instance.