Senior Manager/ Manager, Anticipatory Operations Centre (AOC)

Real-Time Monitoring & Data Consolidation 

• Execute daily situational monitoring across all vaping case management operations, tracking case volumes, offender demographics, and compliance patterns.
• Consolidate and verify operational data from different agencies and centers, cross-referencing intelligence across general and etomidate tracks to support early-warning assessments.
• Maintain operational dashboards and tracking systems to ensure accurate, real-time visibility of case management operations for management oversight. 

Trend Analysis & Reporting Support 

• Analyse enforcement and rehabilitation trends including spikes in case volumes, shifts in demographics, or compliance issues that may require management attention or escalation.
• Assist in preparation of Case Management reports, analytical summaries, and management briefings by generating insights and highlighting emerging patterns.
• Contribute to development and maintenance of reporting templates and frameworks to ensure consistent and timely management reporting. 

Ops-Policy Support & Process Compliance 

• Support translation of policy directives into operational processes and assist in identifying operational gaps or areas for SOP refinement.
• Contribute to continuous improvement initiatives and ensure compliance with established operational procedures and quality standards across AOC functions.
• Assist in documentation of operational decisions and maintenance of institutional knowledge records. 

Inter-Agency Coordination & Stakeholder Liaison 

• Coordinate with government and non-governmental agencies for case handovers and operational alignment.
• Facilitate information sharing with external partners to maintain effective working relationships.
• Participate in inter-agency meetings and operational coordination activities as required. 

Duty Operations & Escalation Management 

• Participate in rotational duty arrangements if required, to provide operational oversight and ensure service continuity.
• Monitor and respond to urgent operational incidents, coordinate emergency responses, and escalate complex cases to the Assistant Director as appropriate.
• Maintain situational awareness during duty periods and provide timely updates to management on critical operational matters. 

Administrative & General Duties 

• Provide administrative support for AOC activities including secretariat functions for operational meetings and special projects as required.
• Support training and development activities for operational staff and contribute to team capability building.
• Perform other duties as assigned by the Assistant Director or senior management.

Qualifications and Experience

• Substantial relevant experience, preferably in public administration, public policy, data analytics, operations management, or related field with minimum 3 to 5 years' relevant experience in operations management, policy implementation, or analytical roles within government, healthcare, or regulatory environments.
• Demonstrated experience in operational monitoring, data analysis, and trend identification with ability to consolidate information from multiple sources and generate actionable insights.
• Experience working with government agencies, statutory boards, or external partners in operational or enforcement contexts.

Core Competencies and Skills

• Strong analytical, organisational, and communication skills with ability to work effectively in fast-paced, multi-priority environments and maintain operational readiness under pressure.
• Excellent report writing and presentation skills with attention to detail and accuracy for management decision-making.
• Proven ability to work collaboratively across teams and agencies to support operational coordination and alignment.

The successful candidate will be offered a 1-year contract (with option for automatic renewal for a further one year) in the first instance.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.