Manager/Senior Manager, Singapore Central Authority, RPG

Description of Group: You will be part of the Rehabilitation and Protection Group (RPG) that undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Guided by our mission to prevent harm, protect and rehabilitate individuals, and strengthen families at risk, RPG strives toward its vision of transformed lives and safe, thriving families. At RPG, you will find a dynamic and supportive environment dedicated to your professional growth in rehabilitation and protection work, while being part of the broader MSF community that invests in career development. You will have access to comprehensive training to build essential capabilities and deepen your expertise, ensuring you are equipped to make a meaningful impact. Whether you are exploring different career paths within RPG or the wider MSF network, you will receive the resources and support needed to reach your full potential. With carefully curated programs and initiatives, we invest in your development so you can thrive in a fulfilling and impactful career.

Brief description of Job Scope: The Ministry of Social and Family Development is the Central Authority in Singapore to facilitate applications for the return of children who have been taken to or from Singapore without permission of the parent who has custody rights, and to work with other Central Authorities on such applications. These functions are governed by provisions in the Hague Convention on the Civil Aspects of International Child Abduction (HCCAICA) 1980 and the International Child Abduction Act (ICAA) 2010. Responsibilities: Reporting to the Assistant Head of the Singapore Central Authority (SCA), you will: • Work with overseas Central Authorities towards voluntary resolution. • Provide advice to overseas Central Authorities and parents (e.g. info on legal recourse, location of child). • Work with government authorities to support the parents in navigating legal and administrative processes • Conduct preliminary assessment on possible risks and needs of the child and parent (e.g. child protection concerns, domestic violence, social assistance, counselling) and make appropriate referrals to agencies (e.g. Protection Specialist Centre, Family Service Centre). • Provide arrangements for the safe return of the child. • Participate in an Inter-Ministry workgroup to develop and implement operational processes for the SCA’s operations including drafting of workflows, liaising with Ministry reps. • Support Head/Asst Head in forming links with foreign states to promote cooperation (e.g. engaging States with interest in being party to the Convention) • Provide administrative support including handling enquiries, maintaining case records and meeting support.

Requirements: • Background in Social Work, Psychology or a related discipline from an accredited institution • Prior experience working with vulnerable children and families is an advantage • Skills in mediation and conflict resolution will be an advantage • Good interpersonal and communication skills • Good assessment, problem solving and multi-tasking skills • Empathetic with high level of emotional resilience and ability to work calmly in stressful situations and environment • Tenacious and nimble in handling difficult clients and/or situations • Enjoy teamwork and able to work in a challenging and fast-paced environment • Good understanding of the social service sector