Tote Board

Intern (AI-Driven Onboarding)

Internship

Closing on 18 Jan 2026

What the role is

The intern will work within Tote Board's Corporate division (Human Resource, Workplace and IT teams) to lead the AI-Empowered Onboarding Experience Design project. This involves combining design thinking, user experience research, and emerging AI technologies to reimagine and transform the employee onboarding experience through an intelligent, personalised onboarding system that anticipates new employees' needs and delivers timely, relevant support during their critical first days.

This includes:
• Conduct user research and interviews with recent hires and HR staff to identify onboarding challenges and information gaps
• Map the end-to-end new employee journey to understand where AI intervention would be most valuable
• Design an intelligent content architecture that categorises onboarding information by relevance, urgency, and user context
• Create user flows and prototypes for an AI assistant that answers common first-day questions
• Develop conversational design documentation including dialogue flows and response frameworks
• Build interactive prototypes demonstrating the AI onboarding assistant interface
• Conduct user testing sessions and iterate designs based on feedback
• Deliver implementation roadmap with technical considerations and success metrics

What you will be working on

Requirements:

Currently pursuing a degree or diploma in Design, Media, Communications or a related discipline
Strong analytical, research, communication, and media design skills
Proficiency in Microsoft PowerPoint and Word, Adobe Creative Suites
Familiarity with UX/UI design principles and prototyping tools (Figma, Adobe XD)
Basic understanding of AI/chatbot interfaces
Knowledge of programming languages (beneficial for understanding AI capabilities)

Learning Outcome:

You will gain experience in:

Human-centred design and user research methodologies within an HR context
AI applications in employee experience, including natural language processing and conversational interface design
Service design, journey mapping, and designing for complex organisational systems
Prototyping and user testing with real stakeholders and end-users
Change management and implementing AI solutions in a public agency setting
Building portfolio pieces demonstrating innovative, human-centred solutions

What we are looking for

Applications are open exclusively to students. Please indicate your available start and end dates in your CV.

Join us for an enriching internship experience and contribute to building a caring and resilient Singapore.

We regret to inform that only shortlisted candidates will be notified.

About your application process

This job is closing on 18 Jan 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Tote Board or the wider Public Service.

About Tote Board

Established in 1988, Tote Board (Singapore Totalisator Board) is a statutory board of the Ministry of Finance. As a broad-based grantmaking organisation, Tote Board works closely with stakeholders and partners, to support broad and diverse worthy projects in the sectors of Arts, Community Development, Education, Health, Social Service and Sports. Through these projects, Tote Board helps to uplift the community by giving hope to vulnerable groups and improving the lives of all in Singapore. Tote Board’s source of grants is derived from operating surplus of the Tote Board Group, which comprises Tote Board and its wholly-owned subsidiary Singapore Pools (Private) Limited and Singapore Turf Club, a proprietary club owned by Tote Board. Tote Board also ensures that Singapore Pools (Private) Limited and the Singapore Turf Club conduct their gaming and racing businesses in a socially responsible manner, to provide legal, safe and trusted gaming as a means to counter illegal gambling. Tote Board’s goal is to help build a flourishing society in Singapore. We want to inspire positive change and contribute towards building an inclusive, resilient and vibrant community, while fostering a caring and compassionate nation.

Learn more about Tote Board