The Corporate Resources (CR) Knowledge Management (KM) team is part of the Corporate Development Division (CDD). The team focuses on harnessing knowledge through people, policies, processes, information and technologies. The CR KM team strengthens MND’s KM in the areas of knowledge creation, retention and sharing, records management and building a strong culture of KM within MND and across MND Statutory Boards. The team engages internal stakeholders to encourage ownership of KM within the organisation.
Ministry of National Development
Manager/Assistant Director, Corporate Resources (Knowledge Management)
Contract
Closing on 17 Jan 2026What the role is
What you will be working on
This role is key to developing and implementing enterprise-wide KM initiatives/projects aimed at redesigning and enhancing service delivery and providing seamless user experiences for knowledge flows. You will focus on planning, mapping, improving, and optimising service journeys and user experiences to better meet business needs, ensuring adequate change management efforts to ensure adoption of the initiatives/projects, aligned with organisational goals. The job holder will:
- Drive the planning, implementation and integration of Whole-of-Government (WoG) KM and records management (RM) projects and relevant change management efforts across MND Family.
- conduct a comprehensive review and redesign of MND's overall Knowledge Management framework, digital platforms and service journey. The efforts include:
(i) Conducting assessment and integration of digital repository knowledge architecture and design, document management workflows, and automated processes,
(ii) Implementation of a comprehensive KM consultancy project with GovTech to redesign the KM service journey to improve information sharing, collaboration, platform usability and organisation efficiency,
(iii) Development of KM governance framework, user adoption strategies, and a comms and engagement plan,
(iv) Developing new processes such as workflows for upgrading and downgrading of files across different network environments,
(v) Development of training materials and programmes, and
(vi) Designing and implementing comms, engagement and change management efforts for different user groups.
What we are looking for
Candidate with the following experience and skillsets:
- Education: Tertiary Qualifications in Learning & Development, Organisation Development, Information System Management, Business Administration or related discipline
- Experience: Minimum 3 years in roles where enterprise service journey design and delivery, project management, and stakeholder management skills are core to the position
- Technical Skills:
o Ability to conceptualise and articulate policies and work well both strategically and operationally
o Strong analytical skills and attention to detail
o Strong presentation skills
- Personal Attributes:
o Excellent communication skills
o Team player who enjoys collaborating with others
o Ability to work independently and take initiative
- Preferred Qualifications:
o Working knowledge of knowledge/information management and records management concepts and principles
o Familiarity in design thinking, behavioural insights, user experience design and/or data visualisation would be an added advantage
About your application process
This job is closing on 17 Jan 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of National Development or the wider Public Service.
About Ministry of National Development
The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
MND's vision reflects our growing emphasis not just on physical infrastructure, but also on the softer aspects of creating emotional attachment in our people, the global talents and corporations whom we attract here. At the same time, it articulates MND's goal of building upon Singapore’s unique distinguishing characteristics to develop Singapore as a global city of knowledge, culture and excellence.
Our Mission:
Develop World-Class Infrastructure
MND will provide quality physical infrastructure for the nation by working with our partners in the public and private sectors.
Create a Vibrant, Resilient and Sustainable Living Environment
MND will strive to make Singapore a livelier and more exciting city, and ensure our nation is well-prepared to face the growing uncertainties and complexities. MND will also maintain the quality and resilience of our built and natural environment to ensure high standards of living, and carry out development that meets the needs of the present without compromising that of future generations.
Provide Affordable and Accessible Public Housing
MND will commit to support Singaporeans' homeownership aspirations and ensure public housing remains affordable and accessible.
Build Rooted and Cohesive Communities
MND will strive to foster our citizens' attachment and love for our homeland and maintain social cohesiveness in our communities, even as Singapore continues to be an open and globalised society.
Learn more about Ministry of National Development