Manager/Senior (Digital Communications), CED

Description of Division: MSF’s Communications and Engagement Division (CED) works alongside MSF Family to foster public trust, build mindshare and public goodwill through proactive, transparent, consistent and data-driven communications and engagement efforts

Key Responsibilities • Review and implement an online content strategy (across multiple platforms) as part of integrated comms campaigns, to achieve engagement and strategic communications goals. • Engage Social Support Group colleagues, Social Service Offices and partners to co-create content ideas, identify human interest stories for social media profiling, and produce content. • Conduct regular content audits and review content performance, social media marketing strategy, and strategic comms indicators to assess effectiveness of the content marketing strategy. • Carry out social listening and sensemaking of data to distil insights that inform content strategy. • Manage our social media community engagement to address audience concerns. • Manage digital agency vendors to ensure timely and quality deliverables that meet expectations.

Requirements: • Background in Digital communications, Mass communications, Journalism or equivalent with at least 5 years of working experience. • Excellent spoken and written English language communication skills, with a flair for social media storytelling. • Strong critical analysis skills, with an ability to engage the public online and render assistance in a personable way. • Experience with social media content creation and strategy, social media marketing and management tools, social media platforms, and social listening/monitoring tools. • Experience with vendor management, or creative agency experience. • Working knowledge of photography/photo editing, videography/video editing will be an advantage. • Other Competencies: Self-driven, adaptable, meticulous, able to manage various stakeholders, able to multi-task and deliver under pressure, a good team player