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Tote Board

Tote Board

Assistant Manager (Enhanced Fundraising Programme)

Fixed Terms
Closing on 20 Jan 2026

What the role is

Join our mission to build a caring and resilient Singapore by strengthening the charitable sector's fundraising capabilities.

The Enhanced Fundraising (EFR) programme team works at the heart of Singapore's charitable ecosystem, providing grants, guidance, and support to help charitable organisations build sustainable fundraising practices that benefit our communities.

As Assistant Manager for EFR programme, you'll play a pivotal role in supporting local charities to enhance their fundraising effectiveness, directly contributing to stronger community outcomes across Singapore.

What you will be working on

Grant Management & Compliance You'll evaluate and process EFR applications and appeals within our service standard, ensuring all submissions meet programme requirements and compliance standards. This includes conducting thorough assessments of EFR applications and managing the application process with fairness and transparency.

Programme Development & Continuous Improvement Lead regular reviews of our Terms and Conditions and Frequently Asked Questions, working closely with legal and policy teams to ensure our guidance remains current and accessible. You'll identify areas for improvement and implement changes that enhance the applicant experience.

Stakeholder Engagement & Support Build strong relationships with charities, government agencies, and internal departments to facilitate smooth programme operations. This includes managing our dedicated Grants mailbox and providing technical guidance to help charities submit successful applications. You'll serve as the primary point of contact for programme queries and ensure prompt resolution of issues.

Data Analytics & Strategic Insights Collect, analyse, and report on EFR performance metrics including programme outcomes, stakeholder feedback, and programme effectiveness indicators. You'll conduct annual stakeholder surveys, maintain comprehensive programme databases, and generate actionable insights that inform strategic decision-making. Your analysis will help demonstrate programme impact and identify opportunities for enhancement.

Innovation & Process Excellence Participate in regular Standard Operating Procedure (SOP) reviews and contribute to policy development initiatives. You'll explore innovative approaches to improve programme efficiency, test new digital solutions, and champion process improvements that enhance both applicant experience and operational effectiveness.

What we are looking for

Requirements:

  • Minimum 3 years of experience in grant operations, programme management, or customer-facing operations

  • Strong attention to detail with a genuine interest in supporting charitable organisations

  • Excellent analytical skills with experience in data analysis and reporting

  • Proven ability to work independently while contributing effectively to team objectives

  • Strong written and verbal communication skills for stakeholder engagement

This contract position offers the opportunity to make a meaningful impact on Singapore's charitable landscape while developing expertise in grant management and social sector operations. You'll work with a dedicated team committed to supporting charities and gain valuable exposure to Singapore's broader social ecosystem.

The successful candidate will be appointed into a position commensurate with his/her work experience.

We regret to inform that only shortlisted candidates will be notified.

About your application process

This job is closing on 20 Jan 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Tote Board or the wider Public Service.

About Tote Board

Established in 1988, Tote Board (Singapore Totalisator Board) is a statutory board of the Ministry of Finance. As a broad-based grantmaking organisation, Tote Board works closely with stakeholders and partners, to support broad and diverse worthy projects in the sectors of Arts, Community Development, Education, Health, Social Service and Sports. Through these projects, Tote Board helps to uplift the community by giving hope to vulnerable groups and improving the lives of all in Singapore. Tote Board’s source of grants is derived from operating surplus of the Tote Board Group, which comprises Tote Board and its wholly-owned subsidiary Singapore Pools (Private) Limited and Singapore Turf Club, a proprietary club owned by Tote Board. Tote Board also ensures that Singapore Pools (Private) Limited and the Singapore Turf Club conduct their gaming and racing businesses in a socially responsible manner, to provide legal, safe and trusted gaming as a means to counter illegal gambling. Tote Board’s goal is to help build a flourishing society in Singapore. We want to inspire positive change and contribute towards building an inclusive, resilient and vibrant community, while fostering a caring and compassionate nation.

Learn more about Tote Board