Health Promotion Board

Manager/ Senior Manager, Youth Preventive Service Planning (Service Design)

Permanent

Closing on 30 Jan 2026

What the role is

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change. You will be a part of HPB’s Youth Preventive Service, Planning Division, working closely with HPB’s child and youth clinical, programme and partnership divisions. Additionally, you will build key partnerships with related government agencies to shape and implement evidence-based, user-centric preventive health initiatives for children, youth, and families.

This role supports national initiatives such as Grow Well SG, contributing to service strategy and experience design across digital and physical channels.

What you will be working on

As a key member of the Planning (Service Design) team, you will operate at both the strategic and delivery levels, translating strategic intent into executable approaches and ensuring effective implementation.

You will lead in and contribute to human-centred design and qualitative research activities, from planning to fieldwork to synthesis and translation into service implications and execution strategies.

You will drive insights management across the child and youth life course, including stewardship of the insights repository and maintenance of customer journey maps, personas, and service blueprints to inform service, programme, and policy decisions.

You will shape and assess end-to-end customer journeys (preschool through tertiary), identifying experience gaps and systemic opportunities, and translating these into actionable service improvement approaches.

You will lead and support service design prototyping and experimentation projects, including workshops, testing, iteration, and documentation of learnings.

You will monitor service touchpoints across digital and physical channels, championing coherence and a seamless experience for children, youth, and families.

You will contribute to cross-divisional alignment and knowledge-sharing, and support service quality, evaluation, and project reports.

What we are looking for

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

Curiosity about citizen needs and behaviours, with a bias towards actioning on insights
Confidence in engaging diverse users and stakeholders
Experience in qualitative research and insights synthesis
Strong stakeholder management and collaboration skills
Comfortable in navigating ambiguity with independence and ownership
Clear, concise communication of complex ideas and insights
Relevant qualifications in Service Design, User Experience Design, Design Thinking, Behavioural Science or a related field

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure subject to meeting criteria.

About your application process

This job is closing on 30 Jan 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Health Promotion Board or the wider Public Service.

About Health Promotion Board

Established in 2001, the Health Promotion Board’s (HPB) vision is to build a nation of healthy people. We aim to empower residents in Singapore to attain optimal health, increase the quality and years of healthy life, and prevent illnesses, disability and premature death. To achieve this, HPB drives national health promotion and disease prevention programmes, spearheads health education initiatives and creates a supportive environment in Singapore where healthy lifestyle options are available and accessible for healthy living every day.

Learn more about Health Promotion Board