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National Council of Social Service

National Council of Social Service

Manager / Senior Manager, Organisation Development and Staff Engagement

Fixed Terms
Closing on 20 Jan 2026

What the role is

To lead organisational development and employee engagement initiatives that drive strategic transformation and build a high-performance culture. This role designs comprehensive engagement strategies, conducts organisational assessments, and delivers data-driven interventions that optimise workforce effectiveness and enhance the overall employee experience.

What you will be working on

1) Organisation Development: Leads the end-to-end execution of employee engagement surveys, from data analysis to reporting. Translates insights into actionable recommendations, tracks trends, and develops targeted interventions to drive organisational improvements. Partners with business units to advise on and design tailored interventions for team effectiveness and organisational structure optimisation.

2) Employee Engagement: Design and facilitates structured engagement initiatives that strengthen communication channels between senior leadership and staff. Synthesises feedback from these interactions to inform leadership decision-making and refine the talent development roadmap.

3) Change Management: Leads the design and implementation of change management strategies to support organisational transformation initiatives. Partners with Learning team to develop communication plans and facilitate stakeholder engagement throughout transition periods.

4) Strategic Partnerships: Builds and maintains strategic partnerships with senior leaders and key stakeholders to identify emerging organisational development priorities.  Collaborate with HR teams to integrate employee engagement initiatives with workforce planning and serves as a trusted advisor, providing data-driven insights on organisational effectiveness and culture development to support leadership decision-making and sustainable organisational transformation.

What we are looking for

Personal Competencies:

  • Serving with Heart, Commitment and Purpose
  • Working Effectively with Citizens and Stakeholders
  • Change Management
  • Project Management
  • Business Partnering

Skills Required:

  • Requires experience in organisational development, employee survey management, and stakeholder engagement to design effective interventions and foster enhanced employee experiences.
  • Strong understanding of organisational development principles, methodologies, and tools. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

Experience & Special Certification(s):

  • 5+ years of experience in staff engagement, internal communications, organisational development or related fields.
  • Experience in employee engagement strategy design and change management initiatives to drive strategic transformation and cultivate high-performance cultures. 
  • Demonstrated expertise in data analysis and interpretation of employee feedback, engagement metrics, and organisational health indicators to inform evidence-based interventions and sustainable transformation outcomes.
  • Change management certifications (e.g., Prosci, ACMP) will be an added advantage.

Only shortlisted candidates will be notified.

About your application process

This job is closing on 20 Jan 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.


About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service