Intern, Revamping User Resources for Stakeholder Management System

The Government Partnerships & Engagement Group (GPEG) contributes to the development of a collaborative government that empowers partnerships and engagement (PE) with citizens for a better Singapore. It does this through the development of public sector capabilities in partnerships and engagement, external partnerships and the design and organisation of Whole-of-Government (WOG) PE initiatives. Within GPEG, the Planning and Development team manages the Central Stakeholder Repository (CSR), a system that enables WOG officers to coordinate stakeholder engagement activities and share engagement insights across agencies. The intern will spearhead the enhancement of the CSR system adoption by researching and mapping the user journey and creating comprehensive training materials. Through this, the intern will gain hands-on experience with stakeholder management systems in the Public Service, and insight into how coordinated approaches enhance citizen engagement. The intern will apply research, documentation and multimedia content creation skills whilst engaging with officers across government agencies.

There are two key project phases and deliverables: Phase 1: User Journey Research and Documentation • Conduct research to understand how officers across different agencies and job functions use CSR and identify their stakeholder management system needs. • Map detailed user journeys showing step-by-step processes across various agency workflows. • Develop case studies showing CSR's impact on citizen engagement outcomes for agencies. • Analyse findings to recommend improvements to CSR data fields (e.g. list of topics), ensuring they remain relevant and useful for users. Phase 2: Training Material Development • Review and update existing CSR documentation for accuracy and comprehensiveness • Design quick reference guides and troubleshooting resources • Prototype self-service training modules to reduce dependency on live demo sessions, e.g. using instructional videos • Test training materials with new users and iterate based on feedback • Develop recommendations for scaling training delivery across WOG agencies

Minimally undergraduate level who can commit at least 3 months. • Experience in process mapping or user journey analysis • Proficiency in creating multimedia content including video production and editing • Keen interest in partnership and engagement practices • Excellent written and verbal communication skills • Experience with training material development or instructional design would be advantageous Application Details: We are seeking interns who can commit on a part/full-time basis for a max of 3 months any period from Jan 2026 to Aug 2026 To apply: • Please submit your CV/ resume • Indicate your internship availability period