Intern, Transformation at MCCY

This is a 3-month undergraduate internship focused on transformation within MCCY. Your work will directly impact how citizens experience government services - from streamlining processes that currently cause frustration to introducing solutions that make interactions more citizen-centric and efficient. This portfolio will also address how MCCY's officers work internally, exploring tools and AI solutions that can free up time from administrative tasks, allowing our teams to focus on higher-value work that better serves communities. This role offers you the opportunity to see government transformation from the inside, understand how policy intentions translate into citizen experiences, and contribute to meaningful change that affects citizens and MCCY colleagues.

You'll contribute to two key transformation streams. In service transformation, you will: 1. conduct field observations and interviews to identify process inefficiencies and user pain points in their service journey, 2. engage with members of the public to gather insights on their experiences with MCCY services, 3. assist in preparing workshops to align stakeholders around process improvements and prioritisation of action plans, 4. analyse findings to propose concrete improvements to existing workflows and service touchpoints, and 5. conduct pilots to test workflow refinements before full implementation. In digital transformation, you will: 1. engage internal stakeholders to map existing workflows and identify inefficiencies and capability gaps, 2. explore and evaluate whole-of-government tools and platforms that could improve workplace efficiency, 3. pilot and explore solutions that could streamline routine tasks, 4. create best practice guides, educational materials, and internal communications to support digital adoption across teams and 5. support change management efforts by helping colleagues understand and embrace new digital ways of working

We're seeking a motivated undergraduate with strong communication and interpersonal skills for engaging with citizens and colleagues across government. You should have genuine curiosity about how services work and how they can be improved, along with analytical thinking skills to identify patterns and propose solutions from research findings. We value candidates who are adaptable and comfortable with ambiguity, as you'll be exploring new digital tools and AI solutions while working on varied projects. You should be comfortable learning new technologies and helping others embrace digital change. Experience with user research, design thinking, project coordination, or technology projects would be valuable but not essential. Required/Preferred Strong written and verbal communication skills are essential for stakeholder engagement, content creation, and presenting findings. Basic analytical skills and interest in technology. Experience working with diverse groups would be advantageous. An interest in change management and helping teams adopt new ways of working is valuable. Course of Study (if any) Open to students from any discipline who demonstrate relevant interest and skills. We particularly welcome applications from students studying communications, design, psychology, business, public policy, or technology-related fields, but strong candidates from other backgrounds are encouraged to apply. Application Details: We are seeking interns who can commit on a full-time basis. To apply: • Please submit your CV/ resume • Indicate your internship availability period Internship Period Available: • 2026 Summer