SENIOR PRODUCT MANAGER/ PRODUCT MANAGER
Land Transport Authority
[LTA-ITCD] MANAGER / SENIOR SYSTEM ANALYST, CITIZEN SYSTEMS
Fixed Terms
Closing on 05 Feb 2026What the role is
What you will be working on
You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using CRM SaaS and/or CRM COTS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.
The role involves contributing to the development of EFMS and feedback resolution processes using AI, integration with asset management system/external agencies systems, etc.
What we are looking for
- Knowledge in Bachelor’s degree in IT, Computer Science, Engineering or a related field
- Proven experience in business analysis in the Customer Relationship Management (CRM) domain.
- Strong analytical, problem-solving, and communication skills, with an aptitude for translating business needs into technical requirements.
- Experience designing and implementing CRM solutions or similar enterprise systems.
- Understanding of data management, system integration, and CRM best practices.
- Commitment to delivering high-quality user experiences and supporting organizational goals through effective CRM management.
- Knowledge of at least one Customer Relationship Management (CRM) and/or unified workflow management system(s) such as Salesforce, ServiceNow, Microsoft Dynamics, Pega, Appian, OutSystems, and/or equivalent system.
- Evaluate and perform feasibility study of multiple CRMs and/or unified workflow management system that utilizes AI to automate tasks, route cases using AI and GIS/Geospatial/location data, streamline processes, and improve customer experiences.
- Draft clear and actionable user stories, supporting effective communication between business and technical teams.
- Experience in service journey exercise and design thinking will be an added advantage
- Ability to work collaboratively with diverse stakeholders and adapt to a dynamic, fast-paced environment.
- Strong analytical and problem-solving skills
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About your application process
This job is closing on 05 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
Learn more about Land Transport Authority