Senior / UX Designer, Managed Agencies (SkillsFuture Singapore)

About SkillsFuture Singapore:

At SkillsFuture Singapore (SSG), we believe in enabling every Singaporean to take ownership of their skills development and lifelong learning. We are committed to building a nation of lifelong learners and developing a strong Singapore core through quality education and training. Our mission is to empower Singaporeans in their lifelong learning journey.

The Role:

We’re looking for an UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners.

The project aims to streamline SSG’s employer‑facing digital touchpoints so employers can more easily discover, assess, and fulfil their skills development needs. Our focus is on improving the end‑to‑end journey, reducing fragmentation, and strengthening data‑driven insights to support better workforce planning. We also seek to elevate the user experience, deepen adoption of tools like TalentTrack, and drive stronger outcomes in awareness, enrolment, and sustained upskilling—especially among SMEs.

This role is ideal for someone who is comfortable with ambiguity, skilled in both user research and interaction design, and thrives in agile, cross-functional teams. You’ll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product’s direction.

What You’ll Do

• Lead the end-to-end UX design process—from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs.

• Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing. Map complex user journeys and service blueprints to uncover pain points and opportunity areas.

• Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team.

• Communicate your design rationale clearly through visuals, presentations, and storytelling.

• Advocate for accessibility, inclusive design, and consistent use of design system components.

• Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible.

• Contribute to and maintain our design system to ensure cohesion across products.

• Champion a culture of collaboration, feedback, and continuous improvement.

• Bachelor’s or Master’s degree in industrial design, human-computer interaction (HCI), graphic design, design research or a related field (or equivalent experience)

• 5+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design execution.

• Experience contributing to at least two shipped products, preferably in complex or high-impact domains.

• Proficiency in tools like Figma, Miro, Maze, Google Analytics, and familiarity with Jira or similar tools.

• Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback.

• Strong stakeholder management skills and the ability to align design decisions with business and user goals.

• Clear communicator with excellent visual, written, and presentation skills.

• Familiarity with design principles, typography, and accessibility guidelines (e.g., WCAG).

• Strong concept creation and copywriting skills will be a bonus.

• Prior experience with designing for government services, regulated domains, or complex workflows is a strong plus.

• Knowledge of OKRs and product analytics tools is a bonus.

Why Join Us

• Work on meaningful products that impact lives at scale

• Collaborate with a passionate and supportive cross-disciplinary team

• Shape the future of public digital services in Singapore

• Grow alongside a community of designers focused on continuous learning

What We Offer:

• Collaborative and creative work environment

• Competitive salary and benefits package, including opportunities for professional growth and development

• Work environment that is fully supportive of self-improvement and personal/professional development

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers