PRINCIPAL / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS
Land Transport Authority
[LTA-QSC2] PRINCIPAL / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS
Fixed Terms
Closing on 12 Feb 2026What the role is
What you will be working on
You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.
You will also assist in auditing service standards of replies and tabulate reports for submission to Management.
What we are looking for
- Knowledge preferably in Communications or Business Admin
- Experienced in service audit
- Highly motivated and pro-active with the ability to work independently and thrive in a dynamic environment
- Customer service-oriented with good time management
- Good interpersonal and communication skills. Have a good command of spoken and written English.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About your application process
This job is closing on 12 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
Learn more about Land Transport Authority