PRINCIPAL / SENIOR EXECUTIVE, QUALITY SERVICE OPERATIONS
Land Transport Authority
[LTA-QSC2] PRINCIPAL / SENIOR EXECUTIVE, QUALITY SERVICE OPERATIONS
Fixed Terms
Closing on 07 May 2026What the role is
What you will be working on
You will be involved in managing public feedback which includes drafting replies to feedback providers, assist the Manager in preparing feedback reports for submission to Management.
You will also assist in automation projects to improve feedback management processes, as well as auditing the service standards of replies.
You are expected to assist to analyse feedback trends and organise engagements with the relevant teams to resolve the issue collectively.
What we are looking for
Diploma in any discipline, preferably Communications, Business Information Technology or Analytics equivalent
Experienced in Service Audit
Experienced in tools such as Excel Macros, Python, RPA will be an advantage
Highly motivated and pro-active with the ability to work independently and thrive in a dynamic environment
Customer service-oriented with good time management
Good interpersonal and communication skills. Have a good command of spoken and written English.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About your application process
This job is closing on 07 May 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
Learn more about Land Transport Authority