You will be interning with the Communications & Customer Engagement (CCE) Department.
• Collaborate with TL and CX team to scope out dashboard requirements and identify key performance metrics that drive coaching decisions.
• Study data schemas across diverse data sources to develop core datasets that power the performance dashboard.
• Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from different sources.
• Establish database structures to store historical data and support trend analysis overtime.
• Build dashboard using Tableau with CSV upload function to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics.
• Participate in user acceptance testing and conduct briefings/training sessions for TL and CX team on dashboard usage.
• Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides.
Civil Service College
CCE Performance Dashboard Developer Intern
Internship
Closing on 28 Feb 2026What the role is
What you will be working on
At the end of the internship, the intern will have developed a centralised performance dashboard that consolidates CSO performance data from multiple sources into a single, intuitive view for the CX team to monitor service quality and drive performance improvements. This transforms time-consuming manual data consolidation into automated performance tracking, enabling proactive coaching and early identification of performance issues.
The dashboard will:
• Aggregate data from multiple systems automatically
• Enable performance reports to be generated in 10 minutes (vs. hours of manual consolidation)
• Provide real-time visibility into team and individual CSO performance for data-driven coaching
• Include comprehensive documentation for stability and future maintenance
What we are looking for
• Final-year university student
• Studying Computer Science, Information Systems, Data Science, or related field
• Minimum GPA: 3.5/5.0 or equivalent
• Strong problem-solving and analytical thinking
• Excellent communication skills for stakeholder engagement
• Ability to work independently and manage time effectively
• Attention to detail and commitment to quality
• Adaptability to changing requirements
Essential Skills:
• Full-stack development (Python/JavaScript)
• Data visualisation libraries (Streamlit, Dash, or Tableau)
• Database management (SQL/R/Python)
• UI/UX design basics
• Version control (Git)
Bonus Skills:
• Government cloud deployment experience
• Experience with data analytics dashboards
• Knowledge of data security best practices
About your application process
This job is closing on 28 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Civil Service College or the wider Public Service.
About Civil Service College
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing.
Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.
Learn more about Civil Service College