CCE Customer Insights Dashboard Developer Intern

You will be interning with the Communications and Customer Engagement (CCE) Department. At the end of the internship, you will have developed a centralised customer insights dashboard that enables CCE to make data-driven decisions for capability building and service improvement. The dashboard will: • Integrate with existing Gather infrastructure and consolidate data from multiple sources with automated updates • Provide actionable insights for shaping interventions and capability-building initiatives • Enable stakeholders to generate insights reports efficiently through self-service functionality • Be stable, well-documented, and maintainable for future enhancements

Build a centralised customer insights dashboard that consolidates learner enquiries and agency needs from multiple sources to enable data-driven decision-making for capability building and service improvement. • Collaborate with the CIE and CX team and key stakeholders to scope out dashboard requirements and identify key insights that drive intervention decisions. • Study data schemas across diverse data sources (Gather case logs, email records, meeting notes, ad-hoc requests) to develop core datasets that power the customer insights dashboard. • Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from sources like Gather infrastructure and agency feedback. • Establish database structures to store historical data and support trend analysis overtime. • Build dashboard using Tableau to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics to guide decision-making. • Develop frameworks for categorising and tagging learner enquiries and agency feedback to identify recurring themes and gaps. • Build filtering and segmentation features to analyse insights based on relevant dimensions (e.g., agency, category). • Participate in user acceptance testing and conduct briefings/training sessions for CIE and CX team and stakeholders on dashboard usage. • Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides. • Support CIE team in documenting business requirements for CRM system conceptualisation and provide input on data capture and analysis needs (as needed).

• Final-year university student • Studying Computer Science, Information Systems, Data Science, or related field • Minimum GPA: 3.5/5.0 or equivalent • Strong problem-solving and analytical thinking • Excellent communication skills for stakeholder engagement • Ability to work independently and manage time effectively • Attention to detail and commitment to quality • Adaptability to changing requirements Essential Skills: • Full-stack development (Python/JavaScript) • Data visualisation libraries (Streamlit, Dash, or Tableau) • Database management (SQL/R/Python) • UI/UX design basics • Version control (Git) Bonus Skills: • Government cloud deployment experience • Experience with data analytics dashboards • Knowledge of data security best practices