Assistant Director, Operations & Quality, Registries Cluster

Assistant Director (Operations & Quality), Registries of Patents, Designs and Plant Varieties Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a power brand, a transformative technology, an innovative process, or design, or even a song or story that moves one’s soul. The Intellectual Property Office of Singapore works with creators, innovators and innovative companies to catalyse the ideas of today and transform ideas into the assets of tomorrow. We leverage our deep technical, legal and business expertise to help innovative enterprises grow using their intangible assets, including IP. The Registries of Patents, Designs and Plant Varieties (PDPVP) supports IPOS’ vision by building and maintaining a top-ranked IP regime in the world.

Key Responsibilities You will – • Assist the Head of Operations in leading a part of Patents, Designs and Plant Varieties Registries operations, including management of operational budgets and development of annual workplans to ensure strategic alignment and resource optimisation. • Lead a team of officers to ensure operational excellence and quality standards in day-to-day processes, including adoption of digital tools. • Manage integration between Registry system and partner systems to ensure business requirements are met and introduce enhancements to improve performance. • Support implementation of policy or legislative changes by adapting operational procedures and training team members on new requirements. • Assist in establishing and maintaining quality control frameworks and performance standards across Registry operations, utilising customer feedback mechanisms, stakeholder consultations and performance metrics to continuously monitor and enhance service quality. • Develop and implement quality improvement programmes based on data analysis and stakeholder feedback to drive continuous enhancement of services. • Assist in change management initiatives, including internal and external stakeholder communication, and user adoption strategies for initiatives and digital transformation projects. • Assist in workforce transition planning.

Write to us if you have/are: • 5 to 7 years of experience in operations management, with proven track record in strategic planning and delivering measurable operational improvements. • Experience supervising operational teams and ensuring quality standards. • Strong performance management and team supervision skills with data analysis capabilities for operational insights. • Experience in legislative implementation of policies and policy implementation with procedural change management. • Experience in digital transformation and change management. • Strong analytical and problem-solving capabilities with excellent written and verbal communication skills • Background in intellectual property, especially in Patents and Registered Designs, is advantageous but not essential.