Maritime and Port Authority of Singapore

Manager/Senior Manager (Business Process/Job Redesign) (2 year contract)

Fixed Terms

Closing on 30 Mar 2026

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What the role is

The Transformation Office (TO) drives organisation-wide transformation initiatives to strengthen service delivery, operational excellence, workforce sustainability and digital enablement across MPA. TO also plays a key role in shaping mindsets, behaviours, and ways of working that support transformation.
The officer plays a key role in re-examining how work is designed, performed, and enabled across MPA. The officer will partner business units to redesign end-to-end processes, re-shape job roles, and embed digital and data-enabled ways of working, in support of MPA’s transformation agenda and broader Whole-of-Government priorities.
The officer will work closely with business units to translate strategy into practice by aligning processes, roles, capabilities, and culture, ensuring that transformation outcomes are sustainable and embedded.

What you will be working on

What you will be working on:

Business Process Redesign (BPR)

Lead and support end-to-end review and redesign of business processes across corporate and operational functions.
Identify opportunities to simplify, streamline, standardise, or automate processes, focusing on service outcomes, risk reduction, and/or operational effectiveness.

Job Redesign Job Redesign (JR) and Workforce Transformation

Partner HR and business units to redesign job roles and work allocation, supporting a shift towards higher-value, analytical, and exception-based work.
Support role clarity, accountability, and career pathways, to reinforce ownership and professionalism in daily work.

Change Enablement and Implementation

Support implementation and transition planning to ensure redesigned processes and roles are adopted, sustained, and culturally embedded.
Work with relevant learning and capability teams to translate transformation outcomes into training, enablement, and on-the-job learning.
Support communications, engagement sessions, or pilots that reinforce transformation intent and culture change.

What we are looking for

Experience:

Background in BPR, JR, Operations Excellence (OE), Organisational Development (OD), or Transformation
Experience in process mapping, analysis, and redesign (e.g. current-state vs future-state, pain-point analysis), as well as user-centred design (ethnographic research, systems thinking, prototyping)
Ability to work across multiple stakeholders, including operational teams, corporate functions, HR, and technology counterparts
Strong analytical, writing, and presentation skills, with the ability to translate complex issues with clear recommendations
Experience in the public sector or maritime industry is an advantage.

Personal Attributes:

Comfortable working in ambiguity and evolving problem spaces
Structured, methodical, and able to manage multiple workstreams concurrently
Collaborate and facilitative, with the ability to engage officers at different levels
Strong sense of purpose in public service and organisational transformation

What You Will Gain

Exposure to organisation-wide transformation initiatives with real operational impact
Opportunity to shape how work and jobs evolve in a transforming organisation
Experience working at the intersection of strategy, operations, people, and digitalisation
Platform to develop deep capabilities in BPR, JR and change leadership

What we are looking for

Officers in TO are expected to be role models for MPA’s desired culture and ways of working, demonstrating curiosity, collaboration, and a bias towards action and learning.

About your application process

This job is closing on 30 Mar 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Maritime and Port Authority of Singapore or the wider Public Service.

About Maritime and Port Authority of Singapore

"The Maritime and Port Authority of Singapore (MPA) was established on 2 February 1996, with the mission to develop Singapore as a premier global hub port and international maritime centre (IMC), and to advance and safeguard Singapore's strategic maritime interests. MPA is the driving force behind Singapore's port and maritime development, taking on the roles of Port Authority, Port Regulator, Port Planner, IMC Champion, and National Maritime Representative. MPA partners the industry and other agencies to enhance safety, security and environmental protection in our port waters, facilitate port operations and growth, expand the cluster of maritime ancillary services, and promote maritime R&D and manpower development."

Learn more about Maritime and Port Authority of Singapore