Estate Manager (Allocation Management & Support Team)

Estate Manager (Allocation Management & Support Team)

Your main duties will include liaising with various stakeholders on new flat launches under the Build-To-Order and Sale of Balance Flats exercises. These include preparatory work prior to a sales launch, managing the online application form and HDB Flat Portal, and planning of appointments to book a flat. You may also be involved in the review and administering of various housing schemes/policies. During your employment, you may also be rotated to take on the role of a Customer Relations Manager (CRM), to deliver quality services to applicants and residents of HDB flats. You will be involved in administration and processing of sales applications, from registration of the application to issuing of keys, assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, and draft case reports/ submissions for management’s consideration for deserving cases. Your duties will include day-to-day liaison with appellants/flat applicants, solicitors and relevant agencies on requests for housing assistance. You will also perform the role of Duty Manager at the counters and attend to cases/issues escalated by our Customer Relations Executives. In addition, you will process Enhanced CPF Housing Grant applications from flat buyers.

You should preferably have a good background in Real Estate, be proficient with Microsoft Office applications and be prepared to deal with numbers and data and checking of architectural plans. You should also be a good team player with excellent interpersonal and communication skills, possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.