The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore's efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities and enhance the international mindshare of Singapore as a leading globally connected city.
Economic Development Board
System Admin (1+1 Year Contract)
Fixed Terms
Closing on 01 Mar 2026What the role is
What you will be working on
The Digital Platforms Administrator supports the setup, configuration, and day-to-day operations of the organisation’s cloud-based tools, such as Qualtrics, event management systems, and other SaaS applications.
This role focuses on assisting business teams with form creation, user access management, and basic troubleshooting. It is well-suited for a detail-oriented individual who is eager to learn how enterprise SaaS platforms are managed and governed.
Key Responsibilities
Monitor SaaS platforms on a day-to-day basis to ensure that the system is working business-as-usual
Identify and report system anomalies, access issues, or unusual usage patterns.
Configure the SaaS system to support the usage by our users (e.g. setting up surveys, scheduling surveys, setting up event pages)
Provide first-level support to users using SaaS platforms (e.g., login issues, basic navigation, form edits) and escalating when necessary
Onboard new users by creating accounts, assigning permissions, and sharing instructions
Troubleshoot simple configuration or data entry issues and escalate complex issues to senior admin or vendor support
Assist in extracting activity logs and usage reports to support security and audit reviews.
Support secure data exports for reporting and analysis.
Support Product Manager in the renewal of procurement of the SaaS tools, procurement documentation, usage reviews to inform renwal decisions
What we are looking for
Requirements
Strong attention to detail and willingness to learn technical platforms.
Good written and verbal communication skills for working with internal users and vendors.
Comfortable with using digital systems and following step-by-step configuration instructions.
Ability to pick up new digital tools and systems quickly.
Good knowledge of Excel/CSV handling.
Organised, reliable, and able to handle repetitive operational tasks accurately.
Nice-to-Have
Exposure to Qualtrics, any event management tools, CRM systems, or form builders.
Understanding of simple logic (e.g., skip logic, branching, embedded data).
Basic HTML/CSS experience (not required but helpful).
Interest in growing into a Systems Admin or Business Systems Analyst role.
About your application process
This job is closing on 01 Mar 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Economic Development Board or the wider Public Service.
About Economic Development Board
EDB is the lead government agency responsible for planning & executing strategies to enhance Singapore's position as a global business centre and grow the Singapore Economy. We dream, design and deliver solutions that create value for investors and companies in Singapore. Through that, we attract economic opportunities and jobs for the people of Singapore and help shape our country's economic future.
Learn more about Economic Development Board