Claims Process Development & Policy Implementation
• Develop and implement claim processes to operationalise policies and legislation for platform workers' work injury compensation claims, including providing guidance on pre-hearing conferences to resolve disputes, developing SOPs and insurers' manuals, and ensuring all appeals, objections, and withdrawals are handled according to established policy guidelines.
Stakeholder Engagement & Communications Management
• Engage diverse stakeholders including taxi and private-hire car operators, food/goods delivery companies, associations (National Private Hire Vehicles Association and National Delivery Champions), and NTUC to ensure smooth implementation of WICA cover for platform workers, whilst preparing outreach materials, attending to queries via multiple channels, and collaborating with internal stakeholders to respond to media enquiries.
IT System Enhancement & Technical Liaison
• Liaise with vendors on IT system enhancements to process platform workers' claims and handle system-related queries from insurers to ensure efficient claims processing operations.
Ministry of Manpower
Manager, Claims Management , Workplace Injury & Claims Department (WICD), OSHD
Contract
Closing on 28 Feb 2026What you will be working on
What we are looking for
• At least two to three years of experience involving customer service (frontline experience), operational work.
• Having legal and regulatory background, and/or knowledge of general insurance concepts/underwriting is advantageous.
• Having computer language knowledge (e.g. Java/.Net), understand database knowledge (e.g. Oracle, SQL Server) and/or experience in handling system request issues is advantageous.
About your application process
This job is closing on 28 Feb 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower