A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.
We welcome you to join our team as:
SENIOR EXECUTIVE
FAMILY PROTECTION & SUPPORT DIVISION
FAMILY JUSTICE COURTS
The successful candidate will provide support to the registry and court operations within the Family Protection and Support Division of the Family Justice Courts (FJC).
SG Courts - Supreme Court, State Courts and Family Justice Courts
Senior Executive, Family Protection & Support (Family Justice Courts)
Permanent/ContractClosed
What the role is
What you will be working on
• Deliver frontline operational support for Registry and Court Operations, which include explaining filing requirements and documents needed for applications.
• Handle court users’ enquiries and process applications over the counter.
• Process high-volume online applications efficiently and effectively within timelines.
• Liaise with internal stakeholders to provide support services for court users.
• Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.
• Conduct physical delivery and explain official court documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline.
• Participate in projects to improve existing workflows and update of SOPs.
• Coordinate and collaborate with multi-disciplinary experts from strategic partners and external agencies such as MSF and SPF in the holistic management of cases.
What we are looking for
• At least 3 years of relevant working experience
• Able to perform field duties outside FJC premises which involves travelling around Singapore using public or own transport (reimbursable)
• Able to work under pressure, independently as well as in a team
• Excellent customer service experience with members of the public and external stakeholders
• Excellent communication skills (verbal and written)
• Independent and able to think on one’s feet
• Conversant in use of IT and related applications
Note:
The successful candidate will undergo a structured training programme before assuming full duties.
Appointment will be made on a one-year probationary contract in the first instance.
Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within SG Courts - Supreme Court, State Courts and Family Justice Courts or the wider Public Service.
About SG Courts - Supreme Court, State Courts and Family Justice Courts
The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is accessible, fair and impartial. The Judiciary strives to innovate and evolve to face challenges in an increasingly complex world. Hence, we are committed to our shared vision of “A trusted Judiciary. Ready for Tomorrow”