Assistant Director (Operations Policy & Strategy), FLG/IGS

Family Life Group (FLG), under the Ministry of Social and Family Development (MSF), aims to strengthen and support families through their different life stages, so as to realise the vision of making Singapore the best place for family life through our policies, programmes and publicity efforts. Inter-Generational Support (IGS), under FLG, encourages legacy planning through the Lasting Power of Attorney, protects the dignity and safeguards the interests of vulnerable persons lacking mental capacity (P) through deputyship supervision and supports the reconciliation of families.

1. Service Design and Delivery • Lead the design and improvement of deputyship services across digital and non-digital-channels • Apply human-centred and systems-thinking approaches to policy, operational and service challenges • Develop service journey maps, service blueprints and conduct user research to identify improvement opportunities. 2. Stakeholder Engagement • Facilitate co-creation and service design workshops with deputies and other relevant stakeholders • Translate user insight into clear recommendations • Design enhanced service experiences that balance user needs with operational and regulatory constraints. enhancements) and ensure solutions meet user and operational requirements 3. Implementation and change • Move from discovery into delivery and implementation through prototypes • Test prototypes, refine and develop plans for scaling using evidence-based approach • Define and ensure measures are tracked for service performance and user outcomes • Manage projects and work with internal and external stakeholders including vendors and partnering agencies to achieve the desired outcomes.

• Service design, UX, or design for public services • Strong research and analytical disposition and skills • Strong understanding of end-to-end service delivery in complex landscape • Excellent writing, communication and interpersonal skills • Strong collaboration, facilitation and stakeholder management skills • Meticulous, innovative, resourceful, outcome driven, able to work independently and in a fast-paced environment • Project management skills The office location is at Bishan. You will be notified whether you have been shortlisted within 4 weeks from the closing date of this job posting.