Mgr/Snr Exe/ Exe, Employee Experience, Public Sector Transformation, PSD

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: • Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers • Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos • Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively • Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens [Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg The Singapore Public Service: Integrity, Service, Excellence

Responsibilities The Challenge The operating environment of the Public Service is undergoing fundamental and rapid change. As the needs and aspirations of our workforce change, we need a transformative approach to employee experience – one that places officers at the centre and integrates across HR, technology, and workspace ecosystems. In particular, we want to transform: • How we work to achieve greater productivity, agility and innovation; • The skills and mindsets of our workforce to ensure our people can continue to thrive; • Our workplace towards one that is flexible and collaborative, with strong support for officers’ well-being so that they can flourish. Key Responsibilities Reporting to the Deputy Director, you will drive specific employee experience workstreams that directly impact public officers' daily work lives. You will be responsible for implementing, monitoring and refining initiatives to enhance the lived experience of public officers by transforming how we work (purpose and productivity), our workforce (career mobility and flexibility), and our workplace (flexibility, collaboration, and care). This involves collaborating with internal and external stakeholders across domains such as human resources, organisational development, technology, well-being, workplace design, and policy. You will be part of a dynamic and passionate team working towards transforming employee experience across the Public Service. [Specific Areas of Responsibilities] Programme Implementation and Management – You will implement and manage two to three major employee experience initiatives from the team's portfolio, which may include Well-being@Gov, CoWork@Gov, Well-being Ambassadors Programme, and/or Workpal. This involves project planning, stakeholder coordination, progress monitoring, and outcome measurement to ensure initiatives meet their targets and deliver meaningful impact to public officers. Research and Analysis – You will conduct user research, surveys and focus group discussions to identify micro-frictions in employee experience and gather insights on officer needs. You will conduct data analysis and other feedback mechanisms to inform strategy refinement and propose evidence-based solutions to enhance officer experience. Stakeholder Engagement and Partnership Management – You will work directly with agencies across Whole-of-Government, technology partners, policy teams, and external vendors to implement employee experience initiatives. This includes facilitating workshops, coordinating cross-agency efforts, and ensuring alignment between different stakeholders' objectives and timelines. Policy and Process Design – You will contribute to the development and refinement of HR policies, frameworks and processes that support enhanced employee experience outcomes. This includes translating strategic directions into operational guidelines, standard operating procedures, and implementation toolkits for agencies. Training and Capability Building – You will design and deliver training programmes for Employee Experience practitioners across agencies, ensuring they have the skills and knowledge to enhance employee experience within their organisations. This includes developing training materials, facilitating sessions, and measuring learning outcomes.

Requirements We work in a dynamic environment where you'll need to balance multiple priorities whilst maintaining focus on outcomes that matter to public officers. Applicants should be comfortable with ambiguity, action-focused, and willing to explore new ideas and concepts to deliver desired outcomes. You should have a dare-to-try attitude to forge ahead, and be quick to pivot and adjust as needed. As we operate as a close-knit team, you should be collaborative and supportive of teammates whilst embodying our organisational culture of being future-ready, an integrator, supportive, and empowered to innovate and learn from setbacks. Key Competencies Required • [Thinking Clearly and Making Sound Judgements]: Strong analytical, critical and strategic thinking abilities. Able to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. You would be required to analyse issues and trends, propose actions or solutions and manage end-to-end activities for policy intervention. • [Working Effectively with Stakeholders]: Work closely with other internal and external stakeholders, to understand their context and collaborate effectively on implementing pilot initiatives. Influence and mobilise all parties to see beyond individual goals towards a collective purpose, and co-create solutions for the common good of improving workplace experience for public officers. • [Creative Thinking and Problem Solving]: Contextualise and apply design thinking methodologies and processes to uncover insights and solve specific challenges around enhancing Public Service employee experience. You would be required to demonstrate creativity in generating solutions to complex issues. • [Clear and Concise Writing]: Able to put together logical, articulate and concise proposals to aid strategic decision making and policy interventions in a timely manner. You should demonstrate strong clarity of narrative and messaging in your writing. Domain Expertise: Applicants who have knowledge/experience in either of the following domains would have an advantage: • Expertise within Organisational Development, HR and Well-being domains would be advantageous. Prior experience in stakeholder engagement and a strong understanding of human behaviour would also be useful. • Experience in Data Analytics would be advantageous as we seek to derive data/evidence-based insights from our user research. • Prior familiarity or experience in working with AI/ productivity technologies would be valuable. Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting. Successful candidates will be offered a 1-year contract in the first instance.