Deputy Director, Infrastructure Engineering Management

We are seeking an experienced and visionary leader to manage and oversee our Government Data Centre, Command Centre, and Incident Management operations. This role requires a strategic thinker with deep expertise in data centre management, real-time command and control systems, and incident response to ensure the highest levels of availability, security, and operational excellence for critical government infrastructure.

Key Responsibilities:

• Define and execute the strategic vision for the Government Data Centre and Command Centre operations, ensuring alignment with broader government and organizational goals.

• Lead and manage incident management protocols and teams, ensuring timely detection, response, and resolution of incidents impacting government IT infrastructure.

• Develop and maintain long-term technical and operational roadmaps for data centre infrastructure, command centre capabilities, and incident management frameworks to meet evolving government needs.

• Collaborate closely with cross-functional government agencies, technology partners, and stakeholders to prioritize initiatives, enhance service delivery, and improve operational resilience.

• Drive continuous improvement initiatives in infrastructure performance, security posture, and operational reliability.

• Establish and enforce best practices, policies, and standards related to data centre operations, monitoring, and incident response.

• Mentor and develop high-performing teams, fostering a culture of accountability, innovation, and professional growth.

• Oversee recruitment and talent development for critical roles within the data centre and command centre operations teams.

• Ensure compliance with government regulations, security requirements, and service level agreements (SLAs).

• Lead the design and implementation of advanced monitoring, alerting, and command & control technologies to enhance situational awareness and incident response capabilities.

• Proactively identify emerging risks, technology trends, and opportunities to enhance the government’s IT operational readiness and cybersecurity resilience.

• Proven experience managing large-scale government or enterprise data centres with a focus on high availability and security.

• Extensive background in command centre operations, incident management, and IT service continuity planning.

• Strong leadership skills with at least 15+ years managing multi-disciplinary technical teams in critical infrastructure environments.

• Demonstrated ability to develop strategic roadmaps and operational plans that align with government mandates and public service objectives.

• Deep understanding of IT infrastructure, networking, cybersecurity, and monitoring tools/platforms.

• Experience working with government agencies or regulated environments is highly desirable.

• Exceptional communication and stakeholder management skills, able to work effectively across diverse teams and agencies.

• Passion for public service and commitment to enhancing government operational capabilities for the public good.

• Ability to mentor and develop technical talent, fostering a culture of continuous learning and operational excellence.

• Strong problem-solving skills with a proactive and pragmatic approach to incident management and crisis situations.

• Relevant certifications (e.g., ITIL, PMP, CISSP, or data centre management certifications) preferred.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.