Deputy Director / Assistant Director, MAS Academy (2-Year Contract)

You will be a key member of the team to develop learning interventions and events to support skills and competency development in MAS. You will also be involved in a reasonable number of other exciting projects while championing learning and development efforts.

Some of the happy work you will do or develop include:

Learning Partnerships and Solutions

• Assess the most appropriate level of intervention - organisation, department, team or individual to address performance gaps
• Collaborate with relevant departments to ensure timely and effective upskilling for staff
• Engage with subject matter experts to develop and design creative learning solutions to meet business needs, drawing from a range of formal synchronous, formal asynchronous including e-learning, informal, social and workplace learning approaches
• Push through initiatives to promote a self-directed and lifelong learning culture
• Design, translate, and implement policies and processes that are employee-centric while taking into consideration organisational needs, relevant guidelines and industry best practices or benchmarks
• Conduct learning needs assessments and evaluate learning effectiveness to continuously improve learning transfer and effectiveness. This may include designing and implementing reinforcement strategies, support systems and/or workplace application tools to ensure sustained behavioural change
• Develop and implement performance consulting approach, including establishing systematic approach to conducting performance gap analyses and recommending appropriate interventions, as a core capacity we are building within the Academy

Programme Management

• Ensure the smooth running of programmes and be the first point of contact for internal clients’ queries on learning and development programmes
• Review and refresh the learning pathways to maintain interest and ensure its relevance to organisational priorities
• Draw up, and track success metrics of interventions to eliminate ‘zombie projects’ and raise efficiency and effectiveness with particular focus on measuring learning transfer outcomes and return on learning investment.
• Partner with department line managers and supervisors to create support environments that facilitate the application of newly acquired skills and knowledge in the workplace

Analytics and Insights

• Use data and analytics across a range of learning interventions to generate insights for forward planning by utilising learning management systems, data visualisation tools etc
• Draw insights from various feedback channels and stakeholder touchpoints to enhance learners’ experience and implement systematic follow-up mechanisms to track learning application and impact

Professional Experiences

• Preferable at least 3 years of relevant Learning & Development experience or transferable skills such as Organisation Development or other adjacent HR skills. Exposure to and proven experience in performance consulting or business partnering roles is advantageous

• Exposure to business-focused human resource functions with a good understanding of the impact and synergies between other HR processes and L&D offerings such as talent development and talent acquisition

• Familiarity with face-to-face learning and e-learning with experience in designing learning transfer strategies and reinforcement mechanisms

• Strong knowledge of adult learning principles and instructional design methodologies, including understanding of learning transfer theories and workplace application techniques

• Basic proficiency in data analysis tools and learning management systems, with ability to interpret learning analytics and generate actionable insights

• Proven experience in designing and delivering learning programmes, with demonstrated ability to measure and improve learning effectiveness, and driving employee experience initiatives in a corporate environment is advantageous

Personal Attributes and Competencies

• Strong verbal and written communication skills to engage and influence stakeholders at all levels of seniority to achieve win-win outcomes

• Driven by data to distil insights to improve learners’ experience and achieve business’ outcomes

• Strong execution capabilities, whilst holding the broader outcomes in mind and achieving value in short sprints, with experience in agile teams or teams with rich feedback culture an advantage

• Experience in managing tight deadlines and delivering multiple projects at once

• Ability to adjust to changes in priorities or scope of projects

• Meticulous, with attention to detail, to ensure compliance with governance and achieve consistent customer experience

• Ability to design and implement experiments to improve processes, or enhance learners’ experience, and scale successful pilots, whilst minimising IT system change or extensive process changes

• Independent worker, able to perform duties and responsibilities in accordance with MAS Academy's policies, procedures and norms with limited supervision

• Self-aware and open to feedback from team members and internal stakeholders to ensure alignment within team and between Academy and line departments

• Ability to create jingles, limericks or other creative communication tools is an advantage  

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.