Administrative Executive EZ (Customer Service Executive)

Customer Service Executive (CSE) at East Zone

You are applying for the position of CSE, and the role will require you to: • Manage customers who walk in or attend appointments at the Branch in a warm and proactive way, while ensuring good queue management • Handle enquiries on lease/tenancy administration, housing maintenance, mortgage and car park matters from customers at the Branch • Complete face to face transactions that require in-depth explanation and signature with customers over the counters at the Branch • Guide and educate customers to use and complete their transactions using self-help machines (e-Kiosk, Cash Payment Kiosk, AXS machine) located at the Branch • Guide and assist customers who walk in to Branches in submitting their feedback/enquiry via e-feedback form • Conduct phone triage for e-appointments made by customers and resolve their enquiries over phone and/or remind them on details and documents required for the appointment at the Branch • Handle enquiries using Video Conferencing

• Passionate about customer service and have customers at the heart of our service delivery • Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided) • Lifelong learner and innovator, who will continually strive to provide the best service experience for our customers • Proficient with written and verbal communication • Empathetic and agile in responding to difficult customer situation • Organised and can multitask • Motivated, proactive and is an excellent team player Candidates with prior customer service experience is a plus. Successful candidates will be offered a 1+1-year contract.